HUD Occupancy & Property Management Specialist
Resume:
LISETTE VIRGILE
Tonawanda, NY *****
*******************@*******.***
PROFESSIONAL SUMMARY
HUD-certified Occupancy Specialist and Property Management professional with 10+ years of experience in housing operations, tenant relations, and customer service. Skilled in applicant screening, compliance, payroll processing, and client support. Authorized to work in the U.S. for any employer.
CORE SKILLS
HUD Compliance & Occupancy Certification
Tenant Screening & Leasing
Property Management Operations
Customer Service & Client Support
Payroll Processing & Timekeeping
Scheduling & Workforce Coordination
Data Entry & Record Management
Microsoft Excel
Conflict Resolution & Communication
PROFESSIONAL EXPERIENCE
Occupancy Specialist
Niagara Towers – Niagara Falls, NY
Aug 2024 – Present
- Process applications, interviews, and eligibility verification
- Conduct background checks and income verification
- Maintain compliance with HUD regulations
- Approve applicants and manage tenant files
Manager / Customer Service Representative (Part-Time)
Let’s Clean – Tonawanda, NY
May 2024 – Present
- Handle customer inquiries and service coordination
- Process payroll and maintain accurate records
- Track employee hours and scheduling
- Generate reports for payroll and operations
Customer Service / Support Worker
Buffalo Prenatal-Perinatal Network
May 2021 – Jun 2023
- Connected clients with healthcare services
- Maintained confidential client records
- Provided support and advocacy
- Collaborated with healthcare providers
Property Manager
Alexandria Property – Buffalo, NY
Mar 2013 – May 2023
- Managed daily property operations and tenant relations
- Conducted inspections and coordinated repairs
- Negotiated leases and vendor contracts
- Ensured compliance with housing standards
CERTIFICATIONS
HUD Certified
ADDITIONAL INFORMATION
Authorized to work in the United States
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