Administrative Support & Data Entry Specialist

Dynia Young

Administrative

Support

Scheduling &

Calendar

Management

Data Entry

Record Keeping

Microsoft Excel

Customer Service

CRM Systems

Communication

Birmingham, AL 205-***-**** **********@*****.*** Excel

Word

PowerPoint

Google Analytics

CRM

Digital Marketing & E-commerce

Data Analytics

Alabama A&M University; Huntsville, AL Aug 2019- May 2024 Bachelor of Science in Business Management & Administration Minor in Management Information Systems

Database Management Project

• Designed and maintained structured databases.

• Used SQL for data retrieval and updates.

Data Analytics Project

• Analyzed datasets and created reports using Excel. Digital Marketing Project

• Coordinated campaigns and tracked engagement

metrics.

Community Choice Financial; Customer Service Representative

• Respond to customer inquiries via phone or in person in a timely and professional manner

Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction

Provide service and account information clearly and confidently

Assist customers with loan applications and account inquiries

Process payment, renewals, and account updates

accurately

Detail-oriented administrative professional with a Bachelor’s degree in Business Administration and a minor in Management Information Systems. Skilled in office coordination, data management, and customer support. Strong ability to streamline processes and support daily operations.

Core Skills

Certifications

Technical Tools

Projects

Education

Professional Summary

Professional Experience

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