Administrative Assistant with Operations Focus

Desiree Sands

Sugar Land, TX ***** +1-979-***-**** **.*********@*****.***

Professional Summary

Detail-oriented and adaptable administrative professional with hands-on experience as an office assistant in a fast-paced service environment. Proven ability to manage multiple priorities, maintain organization under pressure, and provide reliable support to both team members and customers. Strong communication, scheduling, and problem-solving skills, with a focus on efficiency and accuracy. Eager to leverage a solid foundation in office operations and customer service to contribute to a dynamic administrative team.

Willing to relocate: Anywhere

Work Experience

Office Assistant

Steampro

June 2023 to September 2025

• Answer phone calls and route to appropriate personnel

• Coordinate schedule for technicians

• Ensure timely payments for services by contacting customers after service has been completed

• Handled accounts receivables weekly

• Kept track of purchases for the business owner.

• Created work orders and sent out invoices to customers

• Handled sending out required documents for service (COI, business license, etc.)

• Made timely payments for business expenses

• Handled payroll hours for technicians and sales staff within QuickBooks

• Assisted in employee new hire documentation

Operations Specialist (Data Entry)

Amerisource Funding

August 2018 to March 2021

• Input client-submitted invoices, payment terms, and customer details into the company’s factoring system.

• Reviewed submitted paperwork (e.g., purchase orders, bills of lading)to ensure accuracy and completeness before funding.

Receptionist

Success On the Spectrum

September 2017 to March 2018

• Greeted clients and visitors warmly and professionally and answered phone calls, directing inquiries

• Maintained patient records and ensured documentation is accurate and up to date and maintained confidentiality according to HIPPA

• Collected payments, verified insurance information, and assisted with billing-related questions.

• Investigated and resolved claim issues

• Coordinated communication between therapists, parents, and administrative staff. Education

Associate's degree in Business Administration

May 2020 to Present

GED

Clements High School

August 2003 to May 2007

Upper secondary education

Skills

Productivity software Working with students Microsoft Outlook Basic math Administrative experience Microsoft Excel Retail management EMR/EHR Adaptability Data entry Financial records management Technical Proficiency 10 key typing Research Organizational skills Google Workspace Phone communication Microsoft Word Community engagement Accounts receivable Sales Guest services Attention to detail Customer service Clerical experience Multitasking Computer operation Teamwork Account management Customer relationship management Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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