Dedicated Supervisor and Customer Service Expert

Venita Fisher

Greensboro, NC - 640-***-**** (C) - *********@*****.***

PROFESSIONAL SUMMARY

Dedicated Supervisor who excels in prioritizing, completing multiple tasks simultaneously and committed to achieving project goals. Expertise in rapport building, adaptability, and time management.

Resourceful customer service professional with over 20+ years of experience in conflict resolution.

HIGHLIGHTS

•Analytical thinker

•Exemplary customer service and team-player attitude.

•Proficient in Microsoft Office products.

•Detail oriented.

EXPERIENCE

Call Center Rep Alorica. June 2024-Current

Monitor bank accounts

Financial transactions

Personal Documents

Analyze financial risks to identify any potential fraudulent activity while providing standard customer services.

Order Fulfillment Home Depot

Greensboro, NC November 2023-August 2024

Retrieve and Pick Orders from Smartphone

Stage Delivery according to type and size

Arrange for Delivery pickups

Prepare Paperwork for Delivery pick

Confirm Orders with Delivery Driver

Customer Service Returns

Package Dispatch Supervisor, UPS Aug 2023 – April 2024

Greensboro, NC

•Prepare the drivers routes with delivery address daily.

•Upload delivery status with customer information to Microsoft excel spreadsheet.

•Prepare reports.

•Communicate with manager the routes and changes daily.

•Assist with escalated customer complaints.

Operations Management Specialist Package Center Supervisor, UPS

Trenton, NJ Jan 1999 - Aug 2016

•Clerical duties such as data filing, data entry, quality control, printing & faxing documents.

•Customer service which included inbound and outbound calls, preparing reports, dispatching drivers.

Receiving Clerk Forklift Operator, Home Depot

East Windsor, NJ April 2023 –Sept 2023

•Received Deliveries.

•Loaded and unloaded trucks and railcars.

•Input customer order.

•Placed incoming product in assigned storage locations.

•Relocated product as required.

•Selected products for orders and loads safely.

Sales Floor Cashier Bed Bath and Beyond

Hamilton, NJ March 2012-June 2014

•Customer assistance.

•Product recommendations.

•Stock Shelves and maintain store appearance.

EDUCATION

GED

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