Remote-Ready Administrative Professional with 25+ Years Experience

Taniko Copeland

Woodbridge, VA ***** +1-571-***-**** tanikoc78outlook.com

Professional Summary

I have the ability to work independently in a fast-paced environment with little to no supervision. I have over 25 years as an Administrative Assistant II, along with 10 years in the Healthcare field. I also have over 30 years’ experience in the retail industry. Most recently I’ve worked for the Family Dollar Corp as Stockroom Supervisor & Merchandise Facilitator for 2 years. My skills and experiences include but are not limited to: Executive & Warehouse Management, Policy

Analysis, Switchboard Operator, Data Entry Specialist, Programs Director, and Activities Facilitator and Merchandise. I am looking for a entry level position, that can utilize my skills and knowledge to advance my career within a company.

Work Experience

Stockroom Supervisor

FAMILY DOLLAR Hephzibah, GA

March 2020 to August 2022

As a Freight Flow Supervisor, I overseen the operation and maintenance of the receiving area as well as the main floor in the store. Responsibilities include the accurate, efficient, and timely execution of freight from the truck to the sales floor in accordance with established processing and visual merchandising standards. Maintain back stock in the receiving area and manage the disposition of damaged goods to minimize profit loss. Received items to stock shelves, warehouses. Unpacked merchandise, equipment, supplies, materials. Counted items received.

Labeled items with electronic markers and stickers. Stored items in other areas. Inspected inventory for damage. Recorded damage to stock. Disposed of damaged & expired stock.

Returned damaged stock to vendor. Maintained electronic records of inventories, shipments, goods used. Cleaned and maintained storage areas. Operated pallet jacks.

Stock Supervisor

Family Dollar Hephzibah, GA

March 2020 to August 2022

Supervise Placement of Merchandise

Cashier

Customer Service

Stock merchandise

Inventory Control

Childcare Provider

Grandma Nikki's Daycare Augusta, GA

October 2017 to March 2020

Developed and implemented daily lesson plans. Ensured the overall supervision and daily functions of classes. Engaged children with learning activities and imaginative play. Taught basic skills, such as color and shape recognition, letter and number recognition, personal hygiene, social skills. Established and enforced rules for behavior. Organized and led activities to promote child development. Assessed children's developmental needs on an ongoing basis. Identified signs of behavioral or other problems in children. Suggested ways to promote children's learning and development. Assisted parents in determining children's priorities. Completed timely and accurate documentation. Provided a safe and healthy learning environment. Administrative Assistant

Fairfax County Health Department Springfield, VA March 2004 to April 2010

Trained employees on work procedures. Explained work procedures and company policies to staff. Ensured policies and procedures were followed. Led and managed production team.

Maintained office records. Provided status updates of office activities to senior management. Revised procedures to improve office efficiency. Prepared reports. Assisted employees with professional development. Scheduled appointments. Received and prioritized telephone calls. Resolved customer complaints.

Admin Assistant II

FAIFAX HEALTH DEPARTMENT Springfield, VA

March 2004 to April 2010

Greeter

Register

File clerk

Records Clerk

Cashier

Answer phones

Schedule Appt

Implemented Projects & Programs

Education

Applied Science (Associate's degree)

Applied Career Training Alexandria, VA

Applied Science (Associate)

Applied Career Training

January 2002 to December 2002

General Studies (High School Diploma)

Eddison High School Alexandria, VA

January 1997 to December 1997

General (High school or equivalent)

Edison High School Alexandria, VA

October 1995 to February 1997

Skills

Public health Google Sheets In-Process Inventory Administrative experience Zoom Electronic Health Record (EHR) access control systems Communication platforms Patient management software Load & unload

Managing healthcare administrative teams - Largest healthcare administrative team managed (1-5 team members) Patient insurance coordination Programming Medical payment processing Teamwork Adaptability Insurance verification HIPAA compliance management Inventory management Google Workspace HIPAA Data deduplication Data cleaning Policy Analysis Medicare Data Entry - Data entry experience (11-15 years) Clerical experience Inventory Checking Procedural guides Medical office experience Receiving Ethernet Maintenance task scheduling Document management Math Improving operational efficiency Medical terminology Classroom behavior management Phone communication Accounts Payable Windows Patient referrals Computer operation Safe environment creation Community resource coordination Search engines Experience with children Hotel experience Patient complaint handling Managing patient records Climbing Excel data analysis Medical records Merchandising Data management Administrative Assistant Cleaning Multifamily properties Medical coding Call center experience Rotation scheduling Google Docs Mail management Administrative experience within government industry Patient scheduling systems Social media platforms Data sorting Organizational skills 10 key typing Documentation review Stocking Sales Patient interaction Cash handling Working with people with disabilities Communication skills Data conversion Single-shift scheduling Computer skills Records management Google Calendar Retail sales Cash management Data verification Phone call management Customer service Microsoft Outlook Microsoft Word Filing Personal assistant experience Written communication Outlook Triage Office experience Mobile devices Relationship management Spreadsheet charts ChatGPT Regulatory compliance Hospitality Productivity software Strategy Development Office (as sales environment) Data filtering Janitorial experience Microsoft Outlook Calendar Executive administrative support Multi-line phone systems Microsoft Access Word Greeting customers Research Materials management Appointment scheduling Experience with individuals with mental health conditions Medical administrative support - Medical administrative support experience (6-10 years) MS Office Process improvement Labeling accounting Expense management Executive Management Patient appointment follow-ups Google Drive Escalation handling Office Equipment Technical Proficiency ERP systems Attention to detail

Languages

English

Certifications and Licenses

Driver's License

April 2023 to December 2030

Medical Assistant

February 2002 to October 2002

Front & Back Office

Phlebotomy

Additional Information

Authorized to work in the US for any employer

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