Dynamic Administrative Coordinator with 5+ Years Experience

Ziporah Solo

Dallas, TX ***** +1-945-***-**** *******.****@*****.***

Professional Summary

Dynamic professional with 5+ years of experience supporting high-volume client service and administrative operations. Skilled in managing inquiries, coordinating schedules and services, maintaining accurate records, and utilizing systems. Known for strong communication, organization, time management, and problem-solving abilities, with a proven track record of delivering exceptional client experiences in fast-paced, professional environments. Work Experience

Intake Coordinator - Axena Health January 2024 to Present

• Delivered high-quality customer service by greeting and assisting patients, ensuring a welcoming and professional environment.

• Managed patient intake processes, maintained accurate records, and handled sensitive information with discretion and confidentiality.

• Coordinated with multidisciplinary teams to address patient needs and resolve concerns in a timely, professional manner.

• Performed administrative duties including data entry, document processing, and compliance with organizational standards.

• Supported communication between patients, staff, and external parties, demonstrating strong interpersonal and problem-solving skills.

Insurance Verification Specialist - UT Southwestern Medical Center January 2023 to December 2023

• Provided courteous and efficient service to patients and staff, ensuring prompt resolution of inquiries and requests.

• Managed administrative tasks such as enrollment documentation, data entry, and report distribution with attention to detail.

• Communicated effectively with internal and external stakeholders to coordinate information and resolve discrepancies.

• Maintained confidentiality and professionalism while handling sensitive patient and provider information.

Billing Representative - United Healthcare November 2021 to December 2022

• Delivered exceptional customer service by addressing account inquiries and educating clients on billing and insurance matters.

• Supported administrative processes, including documentation review and data entry for provider credentialing.

• Collaborated with team members to resolve issues and ensure client satisfaction in a fast-paced environment.

Claims Health Advocate (Tier2) - United Healthcare October 2020 - November 2021

• Provided clear and empathetic communication to members and providers, resolving claims and coverage inquiries efficiently.

• Demonstrated strong problem-solving skills while navigating systems and addressing customer needs.

• Maintained professionalism and confidentiality in all interactions, supporting a positive service experience.

Benefit Advocate - United HealthCare June 2020 to September 2020

• Provided high-quality customer service by assisting patients with insurance benefits and resolving concerns promptly.

• Accurately documented communications and maintained organized records for administrative efficiency.

• Verified insurance information and ensured accurate billing codes, demonstrating attention to detail and confidentiality.

Education

Bachelor of Science in Sociology - Lincoln University, Pennsylvania Skills

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Calendar Management, Scheduling & Appointment Coordination, Data Entry, Document Preparation, Office Administration, Filing, Meeting Coordination, Travel Arrangements, Multitasking & Prioritization, Time Management, CRM

& EMR Systems, Salesforce, Jira, Zendesk, Zoom / Microsoft teams, Data Management Systems. Languages

Swahili - Fluent

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