Results-Driven Healthcare Administration Professional

PROFESSIONAL SUMMARY

Proactive and results-driven professional with strong customer service, interpersonal communications, and organizational skills. Demonstrates integrity and self-reliance in diverse settings, consistently contributing to team success through hard work and efficiency. Dedicated to continuous learning and growth, facing challenges with a positive attitude and a desire to excel.

EDUCATION

University of Arkansas,

Grantham

Certificate

Medical Billing and Coding

February 2022

West Virginia University

Bachelor of Science

Multidisciplinary Studies

May 2008

SKILLS

Strong work ethic and

Excellent Customer

Service. Task

Prioritization and Time

Management.

Multitasking and

Organization. Critical

Thinking and Problem-

Solving. Agile and

Detailoriented. Active

Listening and

Accommodating. POS

Proficiency and Microsoft

Office.

CERTIFICATION

National Health career

Association 2022, 2024

Certified Billing and Coding

Specialist (CBCS)

EXPERIENCE

Server Associate

First Watch Pittsburgh, PA

October 2023 – August 2024

• Managed multiple tasks simultaneously without compromising service quality in a high-pressure setting.

• Enhanced customer satisfaction and positive reputation by promptly attending to their needs and providing personable service.

Environmental Services

UPMC Passavant McCandless, PA

September 2022 – January 2024

• Enhanced facility cleanliness by performing thorough cleaning and disinfecting tasks in assigned areas.

• Maintained a safe environment for patients, staff, and visitors with diligent attention to detail and proper use of equipment.

Patient Access Coordinator

West Penn Hospital Pittsburgh, PA

March 2022 – March 2023

• Greeted and assisted patients with check-in procedures and empathy.

• Supported revenue cycle management efforts by coding medical services, following the standardized system and guidelines, for correct and prompt reimbursement.

• Reduced billing errors by meticulously reviewing and verifying patient demographics and insurance information.

• Increased efficiency of daily operations by implementing the electronic health record system for proper data management.

RELEVANT EXPERTISE

Pharmacy Order Entry Technician, Walgreens Corporate - 2 years Administrative Secretary, West Penn Allegheny Health System – 5 years A SHLEY DENHAM

724-***-**** ***********@*****.*** Allison Park, Park

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