Inside Sales Leader & Operations Specialist
Resume:
Candice Kinard
202-***-**** *************@*****.*** Hyattsville, MD 20781
SUMMARY
Strategic Inside Sales and Administrative Professional with a strong background in team leadership and operational management. Expertise in enhancing performance through coaching and process optimization. Known for exceptional organizational skills and adaptability in fast-paced environments, ready to drive operational efficiency and support organizational goals.
SKILLS
Team Leadership & Coaching
Customer Service Excellence
CRM & Call Center Systems
Scheduling & Calendar Management
Billing & Invoicing
Documentation & Recordkeeping
Database Administration
Microsoft Office Suite
Multitasking & Time Management
Data Entry & Accuracy
Conflict Resolution
Phone & Communication Etiquette
EXPERIENCE
Team Lead / Inside Sales Manager, Home Genius Exteriors, December 2023-March 2026
Hyattsville, MD
Lead and manage a team of 10 inside sales representatives in a high-volume call center environment.
Provide one-on-one coaching and ongoing mentorship to improve sales performance, communication skills, and CRM utilization.
Conducted team meetings and training sessions to enhance call quality, active listening, and customer experience.
Evaluate and optimize lead qualification processes, appointment setting, and customer engagement strategies.
Oversaw daily operations, ensuring alignment with company standards and achievement of performance expectations.
Monitored key performance metrics to assess team effectiveness and identify areas for improvement.
Manage appointment calendars, validate customer eligibility, and coordinate scheduling to meet operational goals.
Utilize CRM and call center platforms including MarketSharp, Property Scout, Five9, Hatch, Arrivy, HubSpot, Tethr, and Microsoft Office to track leads and performance.
General Office Clerk / Administrative Terminal Manager, YRC Freight (Yellow), December 2019-July 2023
Hyattsville, MD
Coordinated delivery appointments and communicated with customers via phone and email, enhancing service reliability.
Monitored inbound and outbound shipments, resolving delays and ensuring timely service.
Managed freight documentation including manifests, invoices, and bills of lading with high accuracy.
Recorded and processed damaged or missing freight claims, contributing to improved customer satisfaction.
Scheduled and coordinated drivers for deliveries across commercial, residential, and government locations.
Ensured compliance with regulatory requirements for specialized freight (HazMat, alcohol, small arms).
Maintained accurate records through scanning, filing, and database updates, ensuring operational efficiency.
Provided administrative and clerical support including data entry, document processing, and customer service.
Maintained confidentiality while handling sensitive operational and customer information.
Administrative Clerk, Prince George's County Police – Records Division, June 2006-December 2019
Hyattsville, MD
Executed high-volume data entry while maintaining precision and timeliness, contributing to efficient workflow and record management.
Processed expungement orders and petitions, ensuring compliance with legal and departmental standards to facilitate timely resolution.
Conducted detailed research within law enforcement databases (CJIS, RMS, NCIC) to verify records.
Maintained and updated accurate records across multiple criminal justice systems.
Reviewed and corrected data entries for juvenile and adult records, enhancing overall data integrity and supporting accurate record-keeping.
Redacted sensitive information and prepared official compliance documentation for court processing.
Responded to public inquiries and internal requests with professionalism and discretion.
Coordinated with interdepartmental units to ensure proper documentation and record management.
EDUCATION
High School Diploma
Anacostia Senior High School, Washington DC June 1997
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