Remote Customer Service & Data Entry Specialist

Chassidy Ivey

Social Circle, GA 678-***-**** *************@*****.***

Professional Summary

Detail-oriented remote customer service and data entry professional with experience handling high-volume documentation, claims processing, prescription intake, order management, and insurance verification in healthcare and eCommerce environments. Skilled in accurate data entry, CRM management, HIPAA compliance, and maintaining confidential records while meeting productivity goals. Proficient in Salesforce, Zendesk, Five9, Microsoft Office Suite, and remote communication platforms. Recognized for accuracy, organization, problem-solving, and providing exceptional customer support in fast-paced remote settings. Professional Experience

Customer Service Representative Wayfair – Remote May 2025 – Present

• Maintain and update customer order records, delivery information, billing details, and return documentation in CRM systems.

• Accurately process customer account updates, refunds, replacements, and order modifications in a high-volume remote environment.

• Document customer interactions and resolutions with strong attention to detail and data accuracy.

• Meet daily productivity and quality metrics while managing multiple systems simultaneously. Data Entry Specialist Regalo via BroadPath – Remote September 2024 – March 2025

• Processed and reviewed high-volume patient prescription documentation, insurance records, prior authorizations, and clinical notes.

• Entered, verified, and updated sensitive healthcare information with strict HIPAA compliance and accuracy.

• Managed electronic fax intake and maintained organized digital records across multiple internal systems.

• Collaborated with pharmacy staff and case managers to ensure timely prescription processing and approvals. Healthcare Customer Service Representative Randstad Staffing – Remote October 2023 – September 2024

• Updated member account information, claims documentation, and eligibility details within healthcare systems.

• Handled inquiries related to HSA, FSA, HRA, and MRA accounts while ensuring accurate documentation.

• Maintained confidentiality and accuracy while processing healthcare-related information and account changes. Remote Customer Support Agent Hire Dynamics – Remote October 2022 – February 2023

• Processed customer orders, billing disputes, refunds, and account updates with strong data accuracy.

• Managed backend ticketing systems and maintained organized customer records in high-volume workflows.

• Performed detailed data entry tasks while adhering to confidentiality and quality standards. Healthcare Support Associate TRC Staffing – Remote February 2022 – October 2022

• Documented healthcare assistance applications and payment arrangement details accurately in internal systems.

• Managed large call volumes while maintaining organized and detailed customer records.

• Verified account information and updated payment data for healthcare assistance programs. Pharmacy Technician Rite Aid – Madison, GA

June 2018 – December 2021

• Entered prescription information, insurance data, and patient records into pharmacy systems with high accuracy.

• Processed prescription refills and maintained confidential patient documentation in compliance with HIPAA regulations.

• Supported inventory tracking, medication documentation, and pharmacy record maintenance. Skills

Data Entry & Documentation HIPAA Compliance CRM Systems Microsoft Office Suite Salesforce Zendesk

Five9 Insurance Verification Claims Processing

Order Management Medical Documentation Customer Support Remote Work Environments Typing & Accuracy Problem Solving Education

High School Diploma – Social Circle High School, Social Circle, GA

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