AI Evaluation & Quality Analyst (Remote)

VINCE KORI

Kemp, TX ***** +1-754-***-**** **********@*****.***

AI Trainer Search Quality Rater AI Data Annotator AI Model Evaluator AI QA Analyst Content Quality Analyst (Remote)

PROFESSIONAL SUMMARY

Guideline-driven analyst and technical support professional with 4+ years of experience in remote, high-volume work, technical troubleshooting, and structured evaluation. Strong attention to detail with proven ability to deliver consistent results, meet productivity targets, and adapt quickly to evolving instructions. Comfortable working with data and workflows using Excel, Google Sheets, and Jira, with strong time management and documentation skills.

AI EVALUATION & RATING SKILLS

Search relevance evaluation (query intent, usefulness, credibility, satisfaction)

Content quality rating (guideline-based scoring, policy adherence, edge-case handling)

Data annotation and labeling (text classification, entity tagging, QA review)

AI output evaluation (rubric scoring, error categorization, consistency checks)

Quality assurance (accuracy targets, audit readiness, calibration mindset)

Decision documentation (clear rationale, notes, and feedback)

Productivity and throughput (meeting daily targets, focus, consistency)

Remote collaboration and communication

TECHNICAL SKILLS

Tools: Microsoft Excel, Google Sheets, Jira

Technical: Linux/Unix, SQL, Data Analytics, Routers

Support Platforms: Zendesk, LiveAgent

Core Strengths: Time Management, Attention to Detail, Analytical Thinking, Multitasking, Team Collaboration

PROFESSIONAL EXPERIENCE

Analyst (Remote / Part-Time) — Sitemetric, Houston

Feb 2023 – Present

Completed guideline-based evaluation tasks with a consistent focus on accuracy, quality, and throughput in a remote environment.

Applied analytical judgment to assess complex information and maintain rating consistency across different task types.

Adapted quickly to updated workflows and instructions; maintained alignment with quality standards.

Tracked task progress, issues, and outcomes using Google Sheets/Excel and workflow tools to support performance and reporting.

Demonstrated strong time management while meeting deadlines and productivity expectations.

System Support Administrator (Remote) — Cyberlink, Texas

Jan 2020 – Apr 2022

Provided remote technical support and system maintenance while managing a high-volume workload with strong quality control.

Resolved hardware/software issues for 50+ daily clients, improving service efficiency by 30% through faster diagnosis and resolution.

Logged, tracked, and managed tickets/tasks using support systems and Jira to maintain visibility and timely resolution.

Produced clear documentation and user guidance to reduce repeat issues and improve customer outcomes.

KEY ACHIEVEMENTS

Improved service efficiency by 30% through effective troubleshooting and resolution at high volume.

Reduced system lags by 25% during peak hours through workflow optimization and technical improvements.

EDUCATION

University of Texas, Texas — Information System

Graduated: 2019

Relevant coursework: Data Management, Systems Analysis, Network Infrastructure

CERTIFICATIONS

Cybersecurity Fundamentals — Cisco Networking Academy (2023)

AI PROJECTS

Evaluated AI outputs using rubrics (helpfulness, accuracy, clarity, policy adherence).

Performed consistency checks and documented edge cases with clear rationale in Excel/Google Sheets.

Maintained strong throughput and accuracy by following guidelines and calibration examples.

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