Virtual Phone Support Specialist Candidate
Resume:
Shari Wilkerson
Temple ***** 254-***-**** ***************@*****.***
Summary
Detail-oriented Customer Service/Data Entry Specialist with over 20 years of extensive experience in coding and data management. Proven expertise in various healthcare settings, contributing to accuracy and compliance in records. Achievements include training new employees on coding protocols and conducting successful data collection for research projects. Committed to enhancing team efficiency and ensuring data integrity, ready to leverage skills in a remote role, meeting and exceeding the demands of prospective employers.
Skills
Data Entry
Attention to Detail
Microsoft Office
Database
Time Management
Confidentiality
Teamwork
Organizational
Data Analysis
Claims processing
Experience
CONTACT CENTER SPECIALIST 3 03/2022 - 12/2025
Baylor Scott & White Healthcare
Reviewed Customer Surveys
Data abstraction, some reporting
Evaluated agent phone calls
CONTACT CENTER SPECIALIST 3 03/2021 - 03/2022
Baylor Scott & White Healthcare/TTEC
Reviewed Customer Surveys
Data abstraction, some reporting
REVENUE RECOVERY SPECIALIST 10/2019 - 03/2020
ClaimReturn, Inc
Analyzed claims to identify recovery opportunities for clients.
Collaborated with clients to resolve discrepancies in billing statements.
MEDICARE HEALTHCARE INSURANCE SPECIALIST 07/2019 - 10/2019
TTEC
Collaborated with team members to streamline claims processing workflows.
Assisted customers with inquiries regarding coverage options and benefits.
CONTRACT CODER - INPATIENT 05/2017 - 04/2019
Reimbursement Management Company
Assigned and coded inpatient psychiatric diagnoses for state psychiatric hospitals, ensuring accurate ICD-10-CM code selection while excluding all procedural coding.
Reviewed clinical documentation to validate diagnosis specificity, maintain compliance with coding guidelines, and support accurate reporting and reimbursement.
SENIOR CODING SPECIALIST 08/2009 - 01/2017
Baylor Scott & White Memorial Hospital - Temple, United States
Reviewed and coded all inpatient and outpatient chart types with a strong focus on accuracy, compliance, and adherence to ICD-10-CM guidelines, ensuring audit readiness and reduced coding errors.
Led training and education initiatives by onboarding and mentoring contract coders and new hires, delivering ICD-10-CM refresher training for in-house outpatient coders, and facilitating structured coding instruction for a Health Science class at Temple High School (Jan 2016 – Jun 2016).
CONTRACT CODER - INPATIENT, DAY SURGERY, OBSERVATIONS 09/2008 - 08/2009
MedPartners, Inc
CONTRACT CODER - INPATIENT, DAY SURGERY, OBSERVATIONS 07/2006 - 09/2008
RMC, Inc
CONTRACT CODER - INPATIENT 03/2005 - 07/2006
On Assignment Healthcare Staffing - Dallas, United States
CODER - INPATIENT, ER, DAY SURGERIES, TUMOR REGISTRY 10/2001 - 03/2005
King's Daughters Hospital - Temple
Provided comprehensive inpatient, ER, day surgery, and tumor registry coding services for a 120-bed acute care facility, ensuring accurate assignment of ICD-10-CM/PCS, CPT, and DRG codes in compliance with regulatory and payer guidelines.
Reviewed and analyzed clinical documentation across multiple service lines to support accurate case abstraction, reimbursement optimization, audit readiness, and data integrity for reporting and registry submission.
CONTRACT CODER - INPATIENT 06/1999 - 10/2001
Professional Coding Compliance Reviewers
INPATIENT CODING SPECIALIST 10/1996 - 06/1999
Scott and White Memorial Hospital - Temple
CLINIC DESK SUPERVISOR, PHYSICAL MEDICINE & REHAB 03/1993 - 10/1996
Scott and White Memorial Hospital - Temple
Oversaw recruitment and training of departmental staff.
CLINIC DESK SUPERVISOR, HEMATOLOGY-ONCOLOGY DEPARTMENT 01/1990 - 03/1993
Scott and White Memorial Hospital - Temple
Managed recruitment and training of departmental staff.
RESEARCH ASSISTANT 10/1987 - 01/1990
Scott and White Memorial Hospital - Temple
Conducted data collection and statistical analysis for research projects.
RESEARCH ASSISTANT, ONCOLOGY DEPT - DR. JOHN BONNET 01/1984 - 10/1987
Scott and White Memorial Hospital - Temple
Conducted systematic data collection, cleaning, and validation for oncology research studies, ensuring accuracy, consistency, and compliance with research protocols.
Performed statistical analysis and interpreted research data to support study findings, contributing to reports, presentations, and evidence-based conclusions.
CODER, UR COORDINATOR, QA COMMITTEE 03/1981 - 01/1984
Santa Fe Memorial Hospital - Temple
Education and Training
Temple College - Temple, TX, United States Associate of Science
Medical Record Technology, 05/1981
Websites, Portfolios, Profiles
http://linkedin.com/in/shari-wilkerson5044353a
Certifications
License for Medicare Health and Life insurance, 07/01/19 (inactive)
RHIT 1981 (inactive)
CCS 1999 (inactive)
Personal Information
#HRJ#c530da61-f9d6-4854-90e0-9f4809a259e8#
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