Operations Leader with Hospitality & Admin Expertise

Tracy J. Lee

303-***-**** ************@*****.***

Giant Eagle, Front End Leader

**/**/** – Current

Interview, select and train Team Members direct the work of Team Members

Handle Team Member issues including, but not limited to complaints distribute or assign the work among Team Members. Provide for the safety and security of Team, manage the budget for the department, manage inventory.

Monitor or implement compliance measures

Walt Disney World, Trainer & Park Entry Greeter

09/01/21 – 12/15/2025

Greet and assist guests at Park entrance with creating media and problem solving with park entrance access.

Train and mentor new cast members through park entry procedures with four (4) full days of training on opening to closing details. Train Me and D Learn proficient. Problem solving with password resets and setting them up for success as a Park Greeter. Works closely with leadership on updating training procedures with regularly scheduled training team meetings and correspondence via email with our Coordinator of Training.

Liberty Tree Tavern and Diamond Horseshoe – Seater / Host

Golden Trust, Vice President Hernando Beach, Florida (2017 thru 2021)

Responsible for Payroll ADP and Commissions, Coordinator for the Sales Teams, Trade Shows Set up and Operations, Human Resources, Quick Books, Accounts Payable and Receivable, Customer Service Relations, Team Travel Arrangements Coordinator, Management for 30 plus inside and outside employees and Liaison for CEO and President

Diamond Spas, Executive Assistant Firestone, Colorado (2014 – 2017)

Accounts Receivable, Payroll, Customer Relations, Data Entry, Inbound Customer Service Calls, Managed and Distributed leads to Sales Team, Track Inventory, Order Supplies, Quick Books, Shipping and Small Packaging, assisted in Marketing.

Craftsman Concrete Cutting Irwindale, California (20 years)

Operations Manager, Contract Compliance, Account Management, A/R & A/P, Payroll, Dispatching, Scheduling, and Bid Proposals.

Skills

30 years of A/R, A/P, Payroll, CA, CO and FL Notary, Business Banking, Travel Arrangements, Trade Show management, Marketing, Data Entry, Inbound/outbound calls, HR, QuickBooks, MS Office, Google Docs.

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