IT Systems & Security Support Professional with Clearance

Eric Fongtran

Reston, VA ***** 530-***-**** *********@*****.***

PROFESSIONAL SUMMARY

● Active Secret Clearance

● Comptia Security+

Managed various mechanical systems using both pneumatic and electrical tools including the repair of minor and major pieces of equipment with little supervision and communication to be able to solve issues in a timely manner. As well as assisting users with minor level technical problems with their devices. EXPERIENCE

Tyto Athens March 2024 — Current

System Analyst

• Delivered frontline technical support, responding to and tracking user inquiries related to system operations, application usage, and security concerns.

• Conducted remote troubleshooting to identify technical issues, escalating complex problems to senior teams while monitoring the issue

• Acted as the first line of defense for IT security issues, identifying vulnerabilities, mitigating threats, and escalating

• Worked with other teams and team members to find work around solutions for VIP users to prevent work stoppage, while trying to solve main issue

• Trained newer employees to get them up and running Validatek/Racknor Vision December 2021 – March 2024 Tier 1 Help Desk

Assisting members of the Homeland Security Information Network with minor technical issues.

● Displayed patience with assisting customers that do not have in depth knowledge of technology

● Log and track calls using web-based ticketing system

● Support and perform basic troubleshooting for HSIN Spry Methods March 2020 – November 2021

Shipping and Receiving

Ensuring proper equipment is shipped in a timely manner and proper documentation of incoming equipment.

● Proper storage of received equipment

● Ensuring package labels and packing slips are correct

● Labeling/removing labels on equipment for proper storage and tracking

● Preparation of equipment for other departments

United States Air Force April 2018 – September 2019 Support Section Technician

Maintained equipment and hazardous materials used in both U-2 and Global Hawk aircraft. Assisted maintainers of the U-2 and the Global Hawk to ensure mission capability.

● Tracked equipment for use in in the serviceability of the aircraft

● Managed the reorganization of the Support department, leading to a 20% productivity and efficiency increase

● Researched and communicated with manufacturers and distributors to procure specialized equipment

● Led and managed the labeling and storage of hazardous materials, aircraft parts and tools required for maintaining U-2 aircraft to be shipped resulting in 85% accountability throughout tenure

● Led program for the inspection, maintenance, and upkeep of tool calibration to ensure 90% functionality of tools used on the U-2 and Global Hawk.

● On the job training

United States Air Force March 2013 – April 2018

Tactical Aircraft Maintainer

Maintained a mission-ready fleet of Lockheed Martin U-2 aircraft, guaranteeing real world mission success and training flights for new pilots. Provided training to personnel on ground refueling operations, aircraft towing, inspections and maintenance for the U-2.

● Inspections of aircraft and components, maintaining fleet readiness of 90%

● Removal, Replacement and Repair of aircraft components

● Managed online and paper maintenance tracking of aircraft and repairs

● Inspected and performed minor repairs to fuel system, minor and major repairs to hydraulic systems

● Coordinated with other departments for repairs

● Procurement of aircraft parts and tools

EDUCATION

● Coral Springs High School 2013 - Coral Springs, FL

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