Versatile Customer Service & Retail Lead
Resume:
Brittany Florez
Azle, TX *****
******************@*****.***
Professional Summary
Detail-oriented customer service professional with 5 years of experience in retail and restaurant management. Proven track record in upselling and delivering exceptional customer service experiences. Skilled in sales presentations, product knowledge, and cash handling. Possesses a GED and Forklift Certification. Proficient in POS systems and data entry. Work Experience
Returns Processor specialist
Callaway Golf-Fort Worth, TX
March 2023 to Present
• Identified customer needs and recommended appropriate products or services to meet their requirements, resulting in an XX% increase in upsells
• Trained new team members on product knowledge, sales techniques, and best practices for delivering exceptional customer service experiences
• Developed and delivered sales presentations to prospective clients, effectively communicating the value proposition of company products/services
• Assisted customers with returns/exchanges/refunds according to company policies/procedures, ensuring a positive resolution for all parties involved Assistant Manager
Griff's Hamburgers-Haltom City, TX
May 2019 to October 2023
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Education
GED
2013
Skills
• Computer skills
• Cash Handling
• Supervising Experience
• POS
• Typing
• Assistant Manager Experience
• Data Entry
Certifications and Licenses
Forklift Certification
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