Junior Admin, Reception & Data Capture Specialist

Nokubonga

Sekgobela

SUMMARY

Business management graduate

with experience in customer service,

cash handling, data capturing, and

administrative support. Proven

ability to manage transactions,

resolve customer queries, and

maintain high levels of customer

satisfaction. Seeking an

administrative or customer service

role where I can contribute strong

organizational and communication

skills.

SKILLS

• CUSTOMER SERVICE &

CLIENT SUPPORT

• MICROSOFT OFFICE

(WORD, EXCEL,

ACCESS)

• DATA CAPTURING &

RECORD KEPPING

• COMPLAINT

RESOLUTION

• TIME MANAGEMENT &

MULTITASKING

CONTACTS

063-***-****

EMAIL ADDRESS

******************@*****.***

Location

Johannesburg, South Africa

Reference

Reference available upon request

EXPERIENCE

BLU LABEL UNLIMITED (CASHIER/CUSTOMER SERVICE ASSOCIATE JULY 2021 - PRESENT

• Processed cash card and mobile payments with precision.

• Balanced daily till and ensured accurate financial records.

• Assisted customers by clearly communicating and addressing queries.

• Maintained high levels of customer satisfaction.

• Calculated and provided precise change after transactions.

• Facilitated swift and accurate transactions processing for enhanced checkout experience.

BYTES / ALTRON (CUSTOMER SERVICE)

JAN 2020 - JUNE 2021

• Assisted clients by handling high-volume inbound calls regarding SRD grant applications.

• Checked application statuses and delivered accurate feedback to clients.

• Processed appeals for declined applications within designated deadlines.

• Provided customer service in a fast-paced environment by addressing queries and offering recommendations.

DEBT- IN (DEBT COLLECTION, INBOUND & OUTBOUND)

Jan 2012 - March 2015

• Assisted customers in debt recovery through proactive inbound and outbound communications.

• Facilitated payment arrangements to enhance account recovery rates.

• Updated customer contact information to ensure effective outreach.

• Achieved monthly performance targets consistently as a top contributor.

• Supported negotiation of tailored payment plans with consideration for individual circumstances.

EDUCATION

Postgraduate diploma In Business management

University of Johannesburg: 2024

Matric certificate

ST Margaret S.S.S :2007

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