Customer Service Specialist with Healthcare Experience
Resume:
Kari N. Johnson
***********@*******.***
Skills:
- Clear communicator - Organized
- Leadership - Word/Publisher/Excel/PowerPoint
- Training/teaching - Front desk/answer phones/greet/file/welcome packets/attendance
- Paperwork - Self motivated
- Attention to detail - Time management
Experience:
03/25 – Present – Allina Health
Cancer Institute and Infusion Center Provider Coordinator
-Schedule, reschedule, and cancel any appointments.
-Enter all scheduling documentation into electronic medical records.
-Verify all insurance and obtain prior authorization as needed.
-Check patients in
-Answer phones and route calls
-Make sure all patient info is complete
-Review patient consent forms.
-Make sure all patient documents are up to date, and nothing else is needed.
-Make sure patients needs are met in a caring and empathetic way
-Fax, scan and enter in orders
-Communicate with doctors and nurses regarding patients.
Experience:
10/2023 – Present – Allina Health
10/2023 – 07/2024 – Rehab Services Care Coordinator at Courage Kenny
-Schedule, reschedule, and cancel any appointments.
-Enter all scheduling documentation into electronic medical records.
-Verify all insurance and obtain prior authorization as needed.
-Check patients in
-Answer phones and route calls
-Make sure all patient info is complete
-Review patient consent forms.
-Make sure all patient documents are up to date, and nothing else is needed.
09/2022 – 01/2023 – Complex Medical Conditions Senior Service Representative at Optum
-Help Insurance providers with priced claims.
-Answer member questions regarding medical claims and adjustments
-Communicate via email as well as on the phone.
06/2022 – 08/2022 – Customer Care Service Representative at Allina Health
-Schedule patient appointments
-Send messages to providers
-Send messages to patients
-Speak with patients to help them with any questions they had.
01/2022 – 04/2022 –Sr Administrative Assistant at Ameriprise CSC
-Calendar management for Sr VP, VP, and Directors under VP.
-Prepare and submit expense reports.
-Coordinate events.
-Update and create distribution lists.
-Create excel documents.
-Use Power Point to help prepare for meetings.
-Update seating chart.
-Onboarding new employees and temps.
-Order equipment for employees.
10/2020-12/2020 – Sr Customer Service Representative (seasonal)
-Take phone calls from guests regarding gift cards.
-Re-issue and replace lost and stolen gift cards
-Help to identify scams related to gift cards.
-Send follow/up emails to guests concerning any gift card issues that they had, and any resolutions that were found.
12/2019- 05/2020 – Executive Assistant at Ameriprise Financial thru Robert Half
-Prepare and submit documents to the corporate office for approval
-Prepare meeting summaries and notes
-Schedule meetings with clients
-Update advisors daily of any issues with clients or client documents
-Contact clients regarding accounts
-Solve client issues
-Use Excel to track client data
-Prepare account portfolios for client meetings
-Run account projections and reprojections for client meetings
09/18-07/19- Agent Services Coordinator at Keller Williams Realty Edina
-Assist all agents w/any questions they may have
-Maintain up to date records of agent licensure
-Schedule classes that will provide value to agents and their businesses
-Create and maintain monthly calendar both hard copy and online
-Onboard new agents
-Conduct new agent orientation
-Teach skills based classes to agents
-Create flyers to promote classes in Market Center as well as regional classes
-Focus on retention of agents by making sure agents needs are being met.
-Track how training effects agents’ business numbers using Excel
10/16-09/18- Teacher at Kinderberry Hill Child Development Center
- Classroom management
- Create monthly lesson plans for each student
- Implement lesson plans in the classroom
- Classroom organization
- Keep student documentation and paperwork up to date
- Communicate with parents regarding their child
- Work with parents and other staff to ensure each child receives the best care possible.
09/15-05/16- Program Assistant at Youth Transition Program, ISD 917
- Assisted in teaching in a classroom of children ranging in ages of 12-15
- Assisted in teaching classes of student the subjects of Geography and Earth Science
- Lead class when head teacher was otherwise occupied
- Data-entry of grades into the student database after grading student assignments
- Arrange seating as new students start based on individual personalities and disabilities.
- Document student’s attendance, and make calls to parents to verify absences
- Make sure students have all materials they need to be successful during class
- Record and help to analyze IEP data for Special Education students.
06/15-09/15- Administrative Assistant, US Bank through Robert Half
- Review properties that have either been foreclosed upon or are in the foreclosure process.
- Document in the computer system what needs to be done to the house or property before it can be put out on the housing market.
- Report my findings to my supervisor
06/14-04/15-Assistant Teacher, Step by Step Montessori School
- Assist teacher with students
- Prepare and implement lessons
- Contact parents when a problem arose or when a child was sick
- Assist with classroom management and organization
02/10-01/14-Teacher, Kinderberry Hill Child Development Center
- Classroom management and planning
- Work with parents to ensure their child receives the best care possible.
11/09- 01/10 Co-Teacher, Primrose School of Savage
- Assist teacher with students
- In charge of classroom when lead teacher is not present
05/04- 10/09 Assistant Teacher, Step by Step Montessori School
- Assist teacher with students
- Prepare lessons
- Contact parents when a problem arose
01/07- 05/07 Student Teacher, Eden Lake Elementary School
03 /01 - 04/04 Teacher’s Aid, Step by Step Montessori School
10 /02 - 05/03 Playland Attendant, Rainbow Foods
Education:
May 2007 Bachelor of Science Degree
Minnesota State University, Mankato, Mankato, MN 56001
Major in Early Childhood Education. Course Work included in classroom clinical experience as well as 16 week student teaching experience. GPA 3.05 / 4.0 scale
References Available Upon Request
Contact this candidate