Pharmacy Technician with Prior Authorization Expertise
Resume:
Cashyla Williams
Baton Rouge, LA
*******.********@*****.*** 225-***-****
Summary
Certified Pharmacy Technician with a strong healthcare foundation and over a year of experience in fast-paced retail pharmacies including CVS and Walmart. A people person and quick learner with a passion for patient care. Dedicated to accuracy, teamwork, and exceptional customer service. Skills
RXConnect & Connexus Systems
Prescription Filling & Labeling
Insurance Billing & Prior Authorization
HIPAA Compliance & Confidentiality
Quick Learner & Adaptable
Strong Communication & People Skills
Inventory Management
Attention to Detail
Team Collaboration
Professional Experience
OptumRX 09/25 - 02/26
PA Pharmacy Technician (Temporary
● Prior Authorization Management: Insurance, verification, formulary, management, benefit investigation, formulary management, appeals process, denial management, benefit investigation, clinical documentation
● Managed a high volume of prior authorization requests for a diverse range of specialty and non-specialty medications, ensuring accurate and timely submission to various insurance.
● Served as primary liaison between prescribers, patients, and insurance companies to facilitate medication approvals and resolve authorization discrepancies.
● Researched and interpreted complex insurance formulation, benefit designs, and clinical criteria to determine patient eligibility and optimize approval rates.
● Collaborated with pharmacists and clinical staff to gather necessary clinical documentation and provide comprehensive information for appeals.
Walmart Pharmacy - Baton Rouge, LA 10/24 - 07/25
Pharmacy Technician
● Fill, label, and dispense prescriptions accurately in a high-volume environment
● Handle insurance claims and prior authorizations; resolve billing issues
● Provide friendly, clear communication to patients at the counter and phone
● Organize and manage medication inventory with attention to expiration and compliance
● Adhere to HIPAA and safety procedures to protect patient privacy CVS Pharmacy - Baton Rouge, LA 08/23 - 10/24
Pharmacy Technician
● Assisted pharmacists with prescription processing and data entry
● Operated RXConnect system to manage patient profiles and medication records
● Delivered strong customer service and support at counter and drive-thru
● Processed insurance claims and addressed patient concerns professionally
● Maintained a compliant and organized pharmacy workspace Certifications
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB) Registered Pharmacy Technician - State of Louisiana
HIPAA Certified
Education
Fortis College - Baton Rouge, LA
Pharmacy Technician Program
Graduated top of class
Southeastern Louisiana University - Hammond, LA
Completed 2 years of Nursing coursework
High School Diploma
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