Leasing Agent with Sales & Tech Support Experience
Resume:
AMIYAH WILSON
LEASING AGENT HOUSTON 346-***-****
DETAILS
Houston
***************@*****.***
SKILLS
Communication Skills
Sales
Customer Service
EMPLOYMENT HISTORY
Technical Support Representative at Asurion, Houston September 2018 — June 2021
• Resolve technical issues for PCs, phones, and mobile devices, increasing efficiency by 20% through the adoption of innovative support methodologies.
• Improve customer satisfaction by 15% by developing and implementing support initiatives that expedite the resolution of complex technical problems.
• Boost user experience by 30% by employing advanced support tools and technologies, facilitating efficient and effective service delivery.
• Address complex technical challenges, ensuring high-quality support and thorough documentation of customer interactions to support ongoing enhancement of service processes.
Sales Representative at AT&T, Houston
June 2021 — August 2023
• Successfully identified and implemented effective solutions to address customer inquiries and concerns, resulting in a 95% customer satisfaction rate.
• Achieved and surpassed monthly sales targets by implementing targeted sales strategies, leading to a 110% achievement of sales goals.
• Demonstrated competitiveness by consistently improving sales rank within the team, contributing to a 20% increase in team sales rank position.
• Collaborated with colleagues to provide seamless customer service and support, contributing to a 98% positive customer feedback rating. Associate Director of Sales at Sunrise of Cinco Ranch, Houston August 2023
• Assists the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
• Meets with the resident and/or family on the day the Move-In Fee is placed and reviews the Move-In Packet ensuring all information is explained
• Actively participates as a member of a team and commits to working toward team goals.
• Supports the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner.
EDUCATION
Associate of Arts (AA), Houston Community College, Houston August 2019 — June 2022
Business Management – B.S., University of Houston
August 2024
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