Area Manager, Property Management & Operations

BRENDA L. FARRIS

Area Manager Property Management Sales & Operations

Austin, TX 78753

512-***-**** ️ *********@*****.***

Authorized to work in the U.S. • Willing to relocate

PROFESSIONAL SUMMARY

Experienced Area Manager and Property Management leader with 15+ years managing residential properties, multi-site operations, and sales-driven environments. Proven background in resident retention, collections, leasing, budgeting, evictions, and compliance, with strong leadership, customer service, and business development skills. Known for improving operational efficiency and maintaining high occupancy and satisfaction levels.

CORE COMPETENCIES

Area & Property Management

Sales & B2B Business Development

Resident Retention & Customer Relations

Budgeting & Financial Reporting

Collections & Evictions

Team Leadership & Supervision

Marketing & Leasing Strategies

Scheduling & Vendor Management

Contracts & Invoicing

Inspire score 95

HUD-Rating for Community Superior

LICENSES & CERTIFICATIONS

Real Estate License

Life Insurance License

Construction Safety Certification

PROFESSIONAL EXPERIENCE

Cardinal Solidago — Area Manager

2021 – 2026

Managed daytoday operations for multiple properties, ensuring regulatory compliance

Oversaw leasing, new applications, resident retention, and moveins

Directed collections, evictions, invoicing, R&A, budgets, and daily operational reports

Supervised onsite staff and coordinated vendors and contractors

Supported financial performance through expense control and reporting

Independent Consulting — Sales & Marketing Austin, TX

2020

Identified and developed new business opportunities through prospecting and sales outreach

Provided customer service, sales support, and retention strategies for small businesses

Built longterm client relationships to support revenue growth

Picerne — Property Manager Austin, TX

2019 – 2020

Oversaw daily property operations, leasing activity, and resident relations

Managed rent collections, maintenance coordination, and vendor scheduling

Maintained strong occupancy and customer satisfaction

DMA — Assistant Manager Austin, TX

2016 – 2019

Supported leasing operations, resident retention, and contract administration

Assisted with billing, invoicing, collections, and evictions

Maintained operational and financial records

Century 21 — Real Estate Sales Associate Houston, TX

2012 – 2016

Managed residential property sales from prospecting to closing

Executed marketing, farming, and customer outreach strategies

Negotiated contracts and guided clients through transactions

Advantage Resurface — Sales & Customer Service Houston, TX

1998 – 2009

Delivered sales and customer service support with a focus on retention

Developed longterm client relationships to drive repeat business

Intercapital Management — Property Manager Houston, TX

1986 – 1993

Managed leases, collections, evictions, payroll, invoicing, and vendor scheduling

Prepared monthly financial and operational reports

Maintained high retention and compliance standards

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