Shelter, Security Multi-Role Customer Care Professional and Caregiver

a Si ull ****.*

shifts

‘= Enforce program expectations and ensure accountability among

participants

Bay Area Credit Service ~ Antioch, CA

Customer Service / Collections Representative

‘* Managed high-volume inbound and outbound calls regarding billing

and payments

‘* Negotiated payment arrangements and resolved account

discrepancies

'* Processed billing, credit memos, and financial transactions

‘= Maintained professionalism while handling sensitive customer

concerns

State of California-San Pablo, CA

Nurse’s Assistant / Caretaker

‘* Provided direct care to elderly patients including hygiene, meals, and

medication support

‘+ Maintained a safe, clean, and supportive living environment

‘* Documented patient activities and behavioral observations

‘Assisted with transportation and daily living needs

Johnny B's Antioch, CA

Bartender

* Delivered fast-paced customer service in a high-volume

environment

* Managed cash handling, orders, and customer interactions

* Maintained cleanliness and compliance with safety standards

EDUCATION:

Pittsburg High School - Pittsburg, CA

Diploma, 1997 + Honors Certificate

Mt. Diablo Vocational— Pleasant Hill, CA

Business & Computer Skills Program Certification

RTIFICATIONS & TRAINING:

‘© CPR /First Aid Certified

* De-escalation Certification

‘* Food Safety Certification

‘+ Completed 12 Core Training Courses - Salvation Army Program

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