Customer Service & Sales Associate Professional
Resume:
STEPHEN MAHNKEN
631-***-**** ● *****************@*****.*** ● PATCHOGUE, NY 11772
Motivated professional with experience in retail sales and customer service. Proven track record of meeting and exceeding sales goals. Committed to providing exceptional customer service to ensure satisfaction. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. EXPERIENCE
Lead Store Associate 7-11 convience store, Brookhaven, Ny SEP '23 - PRESENT
Demonstrated strong problem-solving and communication skills when dealing with customer complaints and inquiries.
●
● Managed cash flow activities by reconciling daily takings against receipts issued. Responded promptly to emails from corporate headquarters regarding changes in product availability or pricing structures.
●
● Implemented strategies designed to increase customer loyalty by offering rewards programs or discounts.
● Ensured safety protocols were followed at all times including proper handling of hazardous materials.
● Facilitated efficient resolution of vendor disputes over delivery dates or defective merchandise.
● Monitored store operations for compliance with applicable laws, regulations, policies, and procedures.
● Greeted customers and answered questions, assisting with needs and finding items.
● Performed general store maintenance for clean store appearance.
● Labeled, tagged, and sorted merchandise for sale.
● Restocked shelves with appropriate items to support availability.
● Unloaded store merchandise and arranged products in display areas.
● Offered customers assistance with locating merchandise at other locations.
● Arranged and display merchandise to promote sales.
● Cleaned shelves, counters, and tables.
● Inventoried stock and requisitioned new inventory. Store Associate Walmart, Yaphank, Ny
FEB '23 - JAN '24
● Responded quickly to meet customer needs and resolve problems.
● Committed to delivering excellent customer service while working in a fast-paced environment.
● Focused on learning new skills and staying updated with industry changes.
● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
● Worked with coworkers to complete tasks.
● Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
● Developed departmental objectives, budgets, policies, procedures, and strategies. Medical Transportation Driver Moe's Taxi, Mastic, Ny NOV '16 - JUN '22
● Performed daily vehicle inspections for proper operation and maintenance of equipment.
● Monitored GPS systems for route optimization during long distance trips.
● Displayed an ability to multitask efficiently when managing several trips simultaneously.
● Completed paperwork accurately following each trip according to established protocols. Utilized effective communication skills to provide clear instructions to clients regarding the transportation process.
●
● Maintained cleanliness of interior and exterior of vehicles between trips.
● Managed difficult situations calmly, responding quickly and appropriately in emergency situations. Collaborated effectively with colleagues to coordinate schedules for multiple pickups and drop-offs throughout the day.
●
Exhibited a professional demeanor at all times while interacting with customers and other professionals in the field.
●
● Applied problem solving skills when determining alternate routes due to traffic or road closures.
● Assisted in transporting patients to medical appointments when required. Assisted medical staff in loading and unloading patients from the ambulance to their destination safely and efficiently.
●
Taxi Driver Tri Hamlet Taxi, Mastic Beach, Ny
SEP '12 - NOV '16
● Maintained clean and well-kept vehicle to adhere to local laws and regulations.
● Lifted luggage into trunk and helped elderly and disabled passengers exit and enter vehicle.
● Picked up passengers to take to destination by quickest and safest route.
● Remained calm during difficult situations and confrontations with unruly passengers.
● Demonstrated ability to effectively navigate city streets and highways to transport passengers safely and on-time.
● Developed strong customer service skills by providing courteous service to variety of passengers.
● Kept accurate records of trips by documenting mileage and time spent waiting for customers.
● Tested vehicle lights, brakes and horns to verify proper operation.
● Assisted elderly or disabled passengers in getting into and out of taxi cab safely.
● Utilized GPS navigation system efficiently while driving customers to destinations.
● Managed cash payments from customers and accurately made change.
● Arranged to pick up customers or groups on regular schedule.
● Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.
● Proficiently operated a variety of smartphone applications used by customers for ride-hailing services.
● Cleaned interiors and washed and polished exteriors of automobiles.
● Successfully completed all necessary paperwork associated with taxi operations.
● Collected fares and vouchers from passengers and made change and issue receipts as necessary. Provided passengers with information about local area and points of interest and gave advice on hotels and restaurants.
●
Crew Member Mcdonalds, Orlando, Florida
MAY '02 - SEP '09
● Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
● Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
● Cross-trained in multiple positions within the store as needed.
● Handled customer complaints in a professional and courteous manner.
● Placed orders into POS systems and handled cash and credit transactions.
● Completed all store opening and closing procedures.
● Memorized food and drink recipes to prepare orders with speed and accuracy.
● Restocked shelves with merchandise throughout shift.
● Followed health department regulations for handling food products properly.
● Prepared food items following established recipes and safety guidelines.
● Cleaned and sanitized store restroom areas and stalls.
● Cleared and bussed tables and mopped lobby floors during closing times.
● Washed and sanitized plates and utensils for continued use.
● Counted money in cash drawers and calculated customer tips after shifts.
● Communicated with customers regarding orders, comments, and complaints. Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.
●
● Served customers in eating places that specialized in fast service and inexpensive carry-out food. Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment.
●
Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms, and cars.
●
● Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags. Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures.
●
● Collected and returned dirty dishes to kitchen for washed. Janitorial Worker Johnson Controls, Orlando, Florida FEB '01 - MAY '04
● Disinfected bathrooms, kitchens, hallways and other common areas using appropriate methods. Performed daily cleaning and maintenance tasks, such as sweeping, mopping, dusting, vacuuming, emptying trash cans and restocking supplies.
●
● Stocked paper products, soap dispensers, air fresheners and other items in restrooms.
● Ensured all areas were cleaned to the highest standards of cleanliness and safety.
● Maintained janitorial equipment in a safe and efficient manner.
● Cleaned windowsills, doors and blinds when necessary.
● Spot cleaned glass doors and partition glass in building entries.
● Cleaned light fixtures, vents, and window coverings.
● Gathered and disposed of cardboard and packing materials from designated bins.
● Operated floor scrubber machines for deep cleaning carpets on a regular basis.
● Inspected buildings for signs of wear or damage and reported any issues to management.
● Collected recyclable materials from designated areas throughout the facility.
● Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.
● Collected and disposed of garbage and recyclables in designated receptacles.
● Restocked items and updated head custodian on inventory usage and supply needs.
● Disinfected office equipment, including computers and telephones.
● Performed janitorial, groundskeeping and light maintenance work to enhance appearance of property.
● Reported unusual occurrences and faulty equipment to supervisor for immediate remediation.
● Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
● Swept and mopped floors and vacuumed carpets.
EDUCATION
University of Argrosy, Phoenix, Az
SEP '12
Business Management/Administration in Business Administration SKILLS
Employee scheduling Inventory management Organizational skills Quality control Cash handling Merchandise display Store maintenance Time management Problem-solving abilities Sales expertise Product knowledge Store operations CERTIFICATIONS
Class E professional Chauffeurs License
REFERENCES
Muhammad Ali
7-11
Owner Manager
*****************@*****.***
Daniel Smith
Danny's Painting
Owner Friend
*****************@*****.***
Contact this candidate