Salon & Office Operations Leader

M MH A K A I H I L L

C O N T A C T

*** - ***-****

*****.******@*****.***

Detroit, Michigan

E D U C A T I O N

S K I L L S

Leadership & Team Management

Customer Service Excellence

Conflict Resolution

Appointment Scheduling

Communication Skills

Organization & Multitasking

Fast-Paced Work Environments

Client Relationship Building

Administrative Support

Time Management

English: Fluent

L A N G U A G E S

P R O F E S S I O N A L S U MMARY

Experienced customer service and salon professional with leadership experience in fast-paced beauty and hospitality environments. Skilled in client relations, team coordination, scheduling, and maintaining high- quality customer experiences. Known for strong communication, professionalism, and the ability to thrive under pressure while creating welcoming environments for clients and staff.

WORK E X P E R I E N C E

FEBRUARY 2022 –

AUGUST 2025

Drybar — Birmingham, MI

Shop Manager

Led daily salon operations while ensuring excellent customer experiences

Supervised staff scheduling, workflow, and team coordination Maintained high salon standards, cleanliness, and brand presentation

Assisted in resolving customer concerns professionally and efficiently

Supported employee morale and helped foster a positive work environment

Built strong relationships with clients through personalized service AUGUST 2021 –

FEBRUARY 2022

Drybar — Birmingham, MI

Receptionist

Managed appointment scheduling and stylist rotations Welcomed clients and provided exceptional front-desk customer service

Assisted with product recommendations and service information Handled client concerns with professionalism and tact Supported daily salon operations in a high-volume environment AUGUST 2023 –

OCTOBER 2024

OneStream — Birmingham, MI

Office Administration Assistant

Managed incoming calls, emails, and office communications Organized office events and supported administrative operations Sorted and distributed incoming/outgoing mail

Assisted staff and visitors with professionalism and efficiency Maintained organized records and office systems

Detroit School of Arts — Detroit,

MI - High School Diploma May

2020

Michigan College of Beauty

Cosmetology Training Program

January 2021

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