Administrative management

LILIAN AWINO OKENE

Business Administration and Accounting Support

********@*****.*** +39-333-***-**** Italy

http://linkedin.com/in/lilian-o-34236b342

PROFESSIONAL SUMMARY

Organised and reliable Business Administration, Operations, and Customer Support professional with experience across administrative coordination, accounting support, customer success, and team leadership. Known for strong attention to detail, clear communication, and the ability to manage multiple responsibilities independently. Experienced in supporting structured processes and working with international teams in both on-site and remote environments.

PROFESSIONAL EXPERIENCE

Business Administration & Accounting Support, Metropolis Gaming Industry

•Supported daily business administration and accounting activities

•Maintained accurate records, documentation, and internal reports 01/2021 – Present

Italy

•Assisted with financial tracking and operational coordination

•Ensured compliance with internal procedures and standards

•Provided administrative support to management and operations teams Key achievements:

•Consistently maintained high accuracy and reliability

•Trusted with confidential business and financial information Customer Service Manager, Palazzo Sisto Hotel

•Managed customer service operations in a fast-paced hospitality environment

•Supervised and coordinated a team of 5 staff members 08/2019 – 08/2020

Italy

•Handled customer enquiries, complaints, and service resolution

•Organised staff schedules and supported daily operations

•Acted as a key link between customers and management Key achievements:

•Improved service quality through effective communication

•Demonstrated strong leadership and team coordination skills Customer Success Associate, Medallia Innovation

•Managed client relationships and supported multiple customer accounts

•Provided timely and accurate updates to clients

01/2018 – 07/2019

Italy

•Monitored account activity and engagement levels

•Collaborated with internal teams to resolve client issues

•Supported retention and satisfaction initiatives

•Built and maintained strong client relationships

•Delivered consistent and professional customer support EDUCATION & PROFESSIONAL DEVELOPMENT

Associate Degree - Business Administration, Alison

•Core competencies for business administration in customer-facing environments 03/2023 – 03/2025

Associate Degree - Email Marketing for Business, Alison

•Email marketing strategies for engagement, sales, and customer loyalty 01/2024 – 01/2025

Associate Degree - B2B Customer Success Management, Alison

•Customer satisfaction, retention, and business growth principles 01/2023 – 01/2025

Associate Degree - Human Resource Management, Alison

•Training, performance, employee motivation, and retention strategies 01/2023 – 01/2025

Associate Degree - Data Analysis, Alison

•Foundations of data analysis and data interpretation 05/2022 – 11/2023

Associate Degree - Project Management, Alison

•Project lifecycle phases and systems development fundamentals 01/2021 – 11/2022

CORE COMPETENCIES

Business administration & operations support

Customer success & client relationship

management

Process coordination & compliance

Multitasking & time management

Microsoft Office & Google Workspace

Accounting & financial administration assistance

Data accuracy, documentation & record

management

Team supervision & task prioritisation

Written & verbal communication

LANGUAGES

English

Fluent

Italian

Professional working proficiency

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