Elite Retail Operations Leader with P&L Expertise

AUGUST NWADIUGWU

Boston, MA 857-***-**** ***.*.***@*****.***

Professional Summary

Elite operations and retail leader with 5+ years of experience driving financial and customer performance in high- volume environments. Delivered 15–22% sales growth, achieved #1 district ranking with a 9.98/10 LTR, and reduced shrink and loss by up to 26%. Strengthens P&L performance through data-driven decision-making and builds high- performing teams that consistently exceed operational and revenue targets. Work Experience

Assistant Store Manager - Merchandising

Lowe’s Companies Inc. – Orangeburg, SC 2019-2022, 2022-2023

• Coached associates resulting in two promotions to department supervisor; led daily huddles to drive performance and improvement

• Achieved #1 district ranking (9.98/10 LTR) and exceeded annual sales plan by 15%–22%. Directed daily merchandising and staffing; optimized intraday payroll to align labor with business needs

• Led 8,000 sq. ft. planogram reset with a 13-person team, finishing 1.5 months early; served as Market Captain for credit and HVAC, ranking #2 in district - reduced inventory shrinks by 18% YTD through improved preparation and reconciliation

Assistant Store Manager - Coach

Walmart Inc. – Charleston, SC 2022-2022

• Managed weekly P&L statements, labor forecasting, scheduling, and payroll controls while maintaining high-level service standards

• Approved hiring, pay rates, and performance-based increases; oversaw store inventories, shrink control, and ordering processes

• Ensured compliance with safety, sanitation, and maintenance standards; partnered with leadership to achieve financial and operational goals

Branch Relationship Manager / Universal Banker

Bank of America – Charleston, SC 2018-2019

• Monitored daily credit and deposit analytics; led weekly coaching sessions to accelerate associate development and service quality

• Developed sales strategies that exceeded credit goals by 210% and increased product conversion by 19%

• Improved branch policies and procedures, reducing monetary loss by 26%; served as escalation point for complex dispute resolution

Skills

• Customer Service & Client Escalations

• Store & Operations Management

• Team Training & Development

• Sales Strategy & Optimization

• Visual Merchandising & Planogram Resets

• Policy Implementation & Accountability

• Inventory & Shrink Management

• Payroll, Scheduling & Labor Forecasting

• Profit & Loss (P&L) Management

• Project Management

Education

College of Charleston – Charleston, SC 2006 - 2010, 2016 Completed Coursework towards Bachelor of Arts in English – Creative Writing

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