Store Supervisor with Customer Service Focus

CAREER OBJECTIVE:

• To associate with an organization which progress dynamically and to update my

knowledge, enhance my skills and be a part of the team that excels in work towards the growth of the organization.

• To work in a reputed organization, that provides opportunities to learn more and give experience that help me in sharpening my skills.

SUMMARY:

I am a diligent, highly inspired person. I am known for being well-organized and always having a positive perspective. I am very devoted, focused, and highly authentic. Looking forward for performing my duties with full diligence and integrity. PROFESSIONAL EXPERIENCE:

B.N Bakers, Mohali (INDIA) (July 2014 – October 2015) Store Manager

Provided customer service, experience handling money, prepared and cooked food, organized and managed the other volunteers during the event, set-up and cleaned the event location. Interpersonal Mediation - Conflict Resolution Training (Jan - Mar 2018) St. Stephen Community House, Ontario

Provided conflict resolution advice, implemented conflict resolution techniques and communication style techniques, dealing with difficult comments and situations, finding conflict source and resolving the conflict to achieve a mutual decision agreed by the parties themselves. Introductory Circle Training I for Professionals, Ontario (April 2018) Peacebuilders Canada

Brought people together to work through difficult situations for problem solving, overcoming communication barriers and using conflict as an opportunity to build relationships. Davinderbir Singh

20 Kleisinger Crescent, Regina,

Saskatchewan, S4R 7M3

(Mobile): 306-***-****

********.**@*******.***

Circle K Store, Prince Albert (Jan 2019 – Dec 2020) Store Supervisor

Recruited, trained and oriented staff, supervised the store during shift, handled money, ensured availability by maintaining inventory, ensuring high level of customer satisfaction, prepared daily reports and dealt with any issues of customers or staff. Real Canadian Superstore, Prince Albert (May 2020 – Sept 2020) Cashier

Working in a fast-paced environment which includes scanning products, handling cash, tenders and coupons. Other duties included cleaning the till area and stocking around it. BestBuy Canada, Prince Albert (Aug 2020 – Nov 2020) Sales Advisor

Helped the customers by understanding needs of each individual with their purchase, focused on selling products with the services offered by the company, utilizing available tools for sales and using peer knowledge, store meetings and online training resources to self-train. BestBuy Canada, Prince Albert (Dec 2020 – June 2021) Senior Sales Advisor

Assisted customers with their unique needs by having full knowledge of the latest products and technology, helped customers by locating a merchandise and using checkout registers for faster transaction to customers satisfaction, offered warranties and other services /offers to a customer and maintaining floor readiness in staff and assisting anyone with answers for a potential sale and amazing customer experience.

BestBuy Canada, Prince Albert

Team Lead Sales (June 2021 – Aug 2022)

To create amazing experience being in this Supervisory position by understanding, identifying and creating solutions for the needs of customers. Creating supportive work environment by taking active role in learning and development of my team by developing their skill set. Leading by example by practicing company values. Building my business acumen and following up on that with my team. Ensuring a positive contribution to the company’s goals by achieving results in store revenue, merchandising standards, inventories, customer index metrics, SOP and health & safety.

Lakeland Ford, Prince Albert

Product Specialist (Aug 2022 – Nov 2022)

Helped customers find the vehicles best suited to their needs providing exceptional customer service, meet the set goals by making calls and using available tools, complete monthly and weekly trainings, being of positive mindset by using techniques like active listening, detail-oriented and being analytic to close the deals with negotiation skills. Anderson Motors, Prince Albert

Product Specialist and Leasing Consultant (Nov 2022 – Aug 2023) To Help the customer’s find the perfect vehicle best suited to their needs. Create and follow-up on the possible prospects through emails and phone calls. To create a sales goal and meet the monthly targets. To collaborate with the dealership goals and lay out a plan to meet those. To address the customer complaints and concerns in a friendly and professional manner. To follow the process which includes test drives, pre-delivery, assist with licensing and paperwork and post-delivery follow-ups. To complete monthly training’s for product knowledge.

Circle K, Regina

Owner Operator (Aug 2023 – Continuous)

To operate the Circle K Store independently. Responsibilities include hiring my own staff, making schedules, paying wages from my corporation. Following regulations and rules laid out in the Employment Standards Act and Human Rights Code. Other responsibilities include maintaining optimum level of inventory, regular ordering of inventory which includes smokes, dairy, beverages and all the other products and services carried in the store or included in the planogram. Completion of audits and following local, municipal, provincial and federal rules and regulations. To increase sales by doing community engagement events and using various tools and training provided by Market Manager and Regional Director of operations. EDUCATION:

Humber College, Toronto Jan 2018 to Sept 2018

Post Graduate Certificate Program in Alternative Disputes Resolution Punjabi University Patiala (INDIA) May 2011 ~ May 2016 B.A. LLB

LANGUAGES: English, Punjabi, Hindi and Urdu.

CERTIFICATION:

Valid Class 5 Drivers License (Saskatchewan)

Saskatchewan Basics Food Handling

Conflict Resolution & Training (St Stephens Community House, Toronto)

Circle Mediation

OHS Standard First Aid, CPR-A and AED Certificate

Lotto Learn

CannaSell Saskatchewan

Serve It Right Saskatchewan (SIRS)

SellSafe Cannabis Alberta

ProServe Liquor Alberta

SafeCheck Advanced Food Safety Certification Program REFERENCES: Available upon request

SKILLS:

Strong organizational skills

Active listening skills

Comfortable standing for long time periods

Adaptive team player

Sharp problem solver

Reliable team worker

HOBBIES:

Reading

Playing Chess

Music

Cooking

Travelling

Gaming

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