Available Evening Hours: 4:30 PM EST Onward
Resume:
Laveta Gunn
Decatur, GA *****
**********@*****.***
Work Experience:
Sr. Customer Experience Specialist Atlanta, GA
First Advantage May 2021-Present
●Assist clients with their background screen needs such as:
Unlocking accounts & resetting passwords
Giving results on potential employee’s background screen/drug screening
●Assist applicants with their background screening needs such as:
Resetting passwords to their accounts & the application process
●Live chat agent
Walmart Decatur, GA
Asset Protection June 2025-Present
May 2024-Nov 2024
●Assist lost prevention with monitoring the daily activities of the store
●Quality checks of goods and services before leaving the store
Dollar Tree Decatur, GA
Cashier April 2025-June 2025
●Processing cash, debit, credit transactions using cash register or other point of sale system in retail environment
●Counting the contents of the cash register drawer at the end of the shift maintain receipts, records and withdrawals
Salvation Army Atlanta, GA
Case Aide – Family Side Jan 2021 – May 2021
●Client Intake/New client orientation Perform crisis intervention counseling when needed/life management skills
●Assist client from homelessness to housing through state resources
We Pack It Atlanta, GA
Quality Manager Mar 2013-April 2018
●Monitor performance of quality control systems to ensure efficiency
●Identify critical points of the manufacturing process
Previous work experience includes Payroll (AS 400 system), 911 dispatching (Troup County E-911), shipping/receiving clerk
Knowledgeable system: One Desk, Salesforce, DriverIQ, FMCSA clearinghouse/national registry, AmplifAI
Education:
Troup County Comprehensive High School 1984-1988
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