Customer Service & Operations Specialist
Resume:
AMMIRAH ABRAMS
Spring, TX *****
***********@*****.***
Professional Summary
Reliable and customer-focused professional with experience handling high-volume calls, resolving issues, and providing excellent support. Skilled in communication, problem-solving, and documenting customer interactions accurately. Comfortable working independently in remote environments while maintaining productivity and strong performance.
Authorized to work in the US for any employer
Work Experience
Spherion Temp
Axion Healthcare-Remote
August 2024 to January 2026
• Scheduled and coordinated medical appointments for patients, ensuring efficient use of healthcare providers' time
• Managed a high volume of incoming calls, effectively addressing patient inquiries and scheduling requests
• Verified insurance coverage and obtained pre-authorization for medical procedures when required Towing Dispatcher
Cark-Houston, TX
February 2024 to December 2024
• Coordinated and dispatched tow trucks to respond to customer requests for roadside assistance
• Managed a high volume of incoming calls, efficiently prioritizing and assigning jobs based on urgency and availability of resources
• Maintained accurate records of all service requests, including customer information, vehicle details, and location data
• Monitored the status of ongoing jobs to ensure completion within designated timeframes Store Manager
Dollar Tree-Houston, TX
December 2022 to December 2023
Performed regular price checks to ensure competitive pricing. Ensured compliance with safety regulations and company policies. Resolved customer complaints in a timely manner.
Conducted daily store operations, including opening and closing procedures and cash handling. Store Manager
Dollar General-Houston, TX
November 2020 to June 2023
Ensured compliance with safety regulations and company policies. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Organized promotional events to increase product awareness. Call Agent WFH Shift Leader
Texas Rental Relief Program (Robert Half Projects)-Remote January 2020 to January 2021
Provided customer service support for incoming calls and emails. Managed multiple tasks simultaneously while meeting tight deadlines. Evaluated customer's credit worthiness based on their income, assets, liabilities, and debt-to-income ratio.
Managed a team of loan officers responsible for approving loan applications. Rover Officer
Wieser Security-Houston, TX
August 2016 to May 2019
Managed employee exits preventing anyone from leaving or entering without a badge scan Utilized wands and scanning machines to check for stolen merchandise or weapons. Drove golf cart to designated officer posts to give breaks and check paper work. Check company trucks and vendors in and out while allowing or denying access in gate. Enforced safety regulations in order to maintain a safe work environment. Customer Service Call Agent
iQor-Houston, TX
March 2015 to July 2016
Billing and coding putting in cpt codes in the legacy and pega system, completing and accurately inputting customers data on service request forms, approving and dening authorizations requests. Education
High school diploma
CyRidge high school-Houston, TX
August 2008 to May 2011
Skills
• Employee Training Computer Systems
• Account updating Alarm monitoring
• Sales
• B2B
• Inside sales
• Screening interviews
• Food service
• Schedule management
• Customer service
• Store operations oversight Employee Coaching
• Supervising experience
• Management
• Closing sales
• Quality control optimization Access Control
• Leadership
• Customer Service Management Attention to Detail
• Customer Service Identification verification
• Team Development CCTV Monitoring
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