Versatile Operations & Customer Service Professional

Zaylyn Mcmillan

NC ***** 910-***-**** *********@*****.***

Professional Profile

• Versatile operations professional with hands-on experience in equipment operation, package handling, and customer service. Demonstrates strong attention to safety, accuracy, and customer satisfaction in fast-paced environments. Known for reliability, a proactive work ethic, and the ability to adapt between physically demanding tasks and guest-facing roles. Strives to contribute to smooth warehouse operations while delivering positive customer experiences. Key Qualifications

• Equipment Operation & Safety adheres to safety protocols, operates equipment as required, and maintains organized, hazard-free work areas.

• Material Handling & Logistics: proficient in pallet loading, unloading, and ensuring secure, timely transfers to trucks.

• Customer Service & Communication: friendly, patient, and responsive to customer needs; resolves questions and concerns efficiently.

• Quality & Accuracy: meticulous with package handling to prevent damage and ensure correct dispatch.

• Team Collaboration: supports coworkers to meet daily targets and maintain cohesive operations in a busy setting.

• Adaptability: comfortable shifting between roles (equipment operator, package handler, cashier) to meet store needs.

Education

Northwest Cabarrus/ Highschool Diploma

Gradated June 2021

Experience

Employment from –

Equipment Operator

Harbor Freight Tools. July 2022- April 2024

• Safely loaded and secured pallets onto outbound trucks using pallet jacks and forklifts to support daily shipping schedules.

• Inspected pallets for accuracy, damage, and weight distribution to ensure compliance with company and DOT standards.

• Operated forklifts, pallet jacks, and other material-handling equipment to move inventory efficiently throughout the facility.

• Collaborated with shipping teams to stage pallets, verify load lists, and maintain smooth truck turnaround times.

• Followed OSHA and company safety protocols, maintaining a clean and hazard-free loading area.

• Assisted with scanning, labeling, and verifying product counts to reduce shipping errors and maintain accurate inventory records.

• Met tight loading deadlines during high-volume periods while maintaining quality and safety standards.

Package Handler

FedEx September 2021- June 2021

• Managed incoming and outgoing packages with consistent care, ensuring items were sorted, scanned, and moved without damage.

• Loaded and unloaded delivery trucks using safe lifting techniques and efficient workflow practices to maintain route schedules.

• Inspected parcels for defects, leaks, or improper labeling to reduce claims and maintain FedEx quality standards.

• Organized packages by destination, size, and priority to support fast, accurate distribution.

• Followed OSHA and FedEx safety guidelines, maintaining a clean, hazard-free dock and conveyor area.

• Met demanding volume expectations during peak hours while maintaining accuracy and care.

• Communicated with drivers and fellow handlers to keep loading sequences smooth and prevent delays.

Cashier/Customer Service

Lowe's Home Improvement April 2025- April 2026

• Delivered friendly, attentive service to ensure every shopper is left with a positive Lowe’s experience.

• Processed purchases, returns, and exchanges accurately while maintaining speed and professionalism at the register.

• Assisted customers with locating products, resolving concerns, and answering questions to support smooth store operations.

• Stay informed on store departments, promotions, and seasonal items to guide customers toward the right solutions.

• Upheld Lowe’s customer-first standards by greeting guests promptly and offering proactive assistance.

• Worked closely with floor associates and management to keep lines moving and ensure customers received timely support.

• Handled cash, card transactions, and register balancing with consistent accuracy and attention to detail.

Contact this candidate