Multitasker Customer Success Professional with Tech Focus
Resume:
EDESOGIE EDO
Sex: Female
Nationality: Nigerian
Religion: Christian
**, ****** ***** ******, ****** ipaja. Lagos
Permanent Address: 5, Amamieson-aimiuwa Lane,
Uselu, Benin City. Edo State
Phone:: 080********, 081********
E-mail: ***********@*****.***
: ********@*****.***
SKILLS
SOFT SKILLS SET
Clear Communication
Interpersonal Skills
Leadership Skills
Attention to Details
Negotiation\persuasive
skills
Complaint Resolution
Audit and Quality
knowledge
Politeness/Etiquette/Tact
Adaptability/Flexibility
Building Customer Loyalty
Service-Based
Selling/Telesales
Empathy and Compassion
Problem-Solving
Teamwork
Time Management
HARD SKILL SET
Microsoft Office
Technical/Product
Knowledge
Computer Competence
Typing and Multitasking
LEAVE PERIOD: ONE WEEK
NOTICE
SUMMARY
An Excellent customer service support professional with experience responding to all types of customer inquiries, resolving service requests/tickets via emails and calls, building trust, delivering outstanding customer satisfaction at all times and would go the extra mile collaborating with relevant or technical teams to address customers' concerns.
EDUCATION
University of Benin, Benin City, Edo State (2015)
B. Agric.( Animal Science)
College of Agriculture, Iguoriakhi, Edo State (2006) ND, Agricultural Technology
EXPERIENCES
TEK EXPERTS: MICROSOFT AZURE SUBSCRIPTION MGT.
Fintech Analyst/ Customer Support May 2022 - Till Date
● Attending to customer service requests, scoping cases, troubleshooting the issue and contacting the customer to provide adequate resolution.
● Engage in remote sessions to guide customers through their Azure portal for quicker resolution.
● Collecting network traces to engage the Engineering team further.
● Analysing customer resource consumption, and usage as it relates to charges.
● Educating customers on various Azure subscription types, Azure resource pricing and pricing calculators to ensure that they are set most cost-effectively. Thereby preventing unexpected costs.
● Onboarding new employees and mentoring.
● Effective management of backlog, by applying case management best practices with timely follow-up with customers, and scheduling team meetings as per request.
MULTICHOICE NIGERIA Via: OUTCESS SOLUTIONS LTD.
Call Centre Agent Dec 2018- Mar 2022
Resolve more than 100 product or service problems daily by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Build sustainable relationships of trust through open and interactive communication with customers
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Professionally handling irate customers and thereby ensuring excellent customer satisfaction.
Utilize computer technology to handle high call volumes and generate sales leads
Attempt to persuade customer to reconsider cancellation
Subscribers Education
OSAZE UZZI & Co. LEGAL PRACTITIONERS & NOTARIES
PUBLIC
Administrative Secretary April 2017- August 2018
Execute timely, efficient and effective operations of the department. Maintaining good supply and distribution of correspondence memos, letters and forms.
Prepare administrative reports for the senior management team. Carry out administrative duties such as filing, typing, copying, binding, scanning and use of Microsoft Word.
Handle office correspondence and filing systems. Resume: Farm Officer 11
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Integrate best practices and standards.
MINISTRY OF FINANCE, EDO STATE. (Y. E. S)
Administrative Clerk Feb 2012 – Jun 2015
Maintain files and records so they remain updated and easily accessible.
Utilize office appliances such as photocopiers, printers etc. and computers for word processing, spreadsheet creation etc.
Undertake basic bookkeeping tasks and issue invoices, checks etc.
Assist in office management and organization procedures
Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages.
REFEREES:
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1. Dida Odiase Evbinma
21, Guobadia Avenue off Etete, G.R.A. Benin City
2. Sokoya Wande Omotara
Block 5 flat 1 New Estate Canaanland Ota
3. Omolola Adebayo
10, Jemi-alade Estate, Power line B/stp.Lasu/Isheri Rd. Lagos. Resume: Farm Officer 11
Contact this candidate