Operations Supervisor and Team Builder
Resume:
C
Jessica
Cinkovich
**********@*****.**
m
Olympia, WA 98502
SUMMARY
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. SKILLS
Problem Anticipation and Resolution
Management Team Building
Staff Scheduling
Training Management
EXPERIENCE
Person in Charge
Lacey, WA
Safeway/ May 2013 to Current
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached staff members to develop long-term career goals. Identified and corrected performance and personnel issues to reduce impact to business operations.
Complied with company policies, objectives and communication goals. Established and enforced clear goals to keep employees working collaboratively. Resolved customer complaints and adjusted policies to meet changing needs. Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Called for back up cashiers during peak times to minimize wait time for customers. Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Chiropractic Office Assistant
Phoenix, AZ
Widmeyer/ Jan 2012 to Dec 2012
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients. Maintained confidentiality of records relating to clients' treatment Scheduled appointments for patients via phone and in person. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Consistently informed patients of financial responsibilities prior to services being rendered.
Recorded vital signs and medical history for 29 patients each shift. Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
General Manager
Las Vegas, NV
Wendys International/ Feb 2003 to Dec 2011
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence. Tracked monthly sales to generate reports for business development planning. EDUCATION AND TRAINING
Associate in Physical Therapy: Chiropractic/Physical Therapy Tech Carrington College - Phoenix Mar 2012
Phoenix, AZ
CERTIFICATIONS
ServSafe
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