Information Technology Graduate with IT Support Focus

J O R D A N P R E N T I C E

* * *.* * *.* * * * - J P R E N 1 0 0 @ G M A I L.C O M

L I N K E D I N.C O M / IN / J O R D A N - P R E N T I C E Information Technology graduate with experience in IT support, technical troubleshooting, and customer-facing environments. Skilled in diagnosing issues, maintaining reliable systems, and supporting technology operations and customer service. Known for strong communication, adaptability, and problem-solving. Seeking to contribute and grow within a dynamic organization. EDUCATION & CERTIFICATIONS

Bachelor of Science in Information Technology

Florida International University (FIU); Miami, FL

• Relevant course work: Programming, Database Management, Networking, Security. Certifications

• CompTIA Security+

• Google IT Support Professional Certificate

• Foundations of IT Automation – Florida International University SKILLS

Security Tools: Splunk (SIEM), Wireshark, Kaseya

Automation, pfSense

Programming/Scripting: Java, C++, SQL, Python

Operating Systems: Windows, Linux (Fedora, CentOS, Rocky, Alma, Ubuntu, Debian), macOS

Databases: MySQL, MariaDB

IT Tools: Microsoft Office (Excel, Word, PowerPoint, Access) Cloud / Virtualization: Google Cloud Platform, VMWare PROJECTS

Home Cybersecurity Lab Deployment

• Built a segmented virtual enterprise network using pfSense, Windows Server, Kali Linux, and VMware to simulate real-world infrastructure

• Configured Splunk SIEM to monitor logs, detect threats, and analyze simulated attack scenarios

• Identified and remediated 5 vulnerabilities per week through patching, firewall configuration, and access control implementation.

Network Traffic Monitoring & Intrusion Detection Tool

• Developed a Python-based network monitoring tool to detect port scans, traffic anomalies, and suspicious IP activity.

• Implemented real-time logging and alerting to support security monitoring and incident detection.

• Validated detection capabilities by simulating reconnaissance and enumeration attacks in a virtual lab environment PROFESSIONAL EXPERIENCE

Hobson Enterprises, Basseterre, St. Kitts

Help Desk Technician, Summers June 2020 – August 2023

• Resolved Tier 1/2 technical issues across 60+ endpoints, improving system uptime and minimizing operational downtime.

• Managed user accounts, permissions, and system access while deploying and configuring workstations and software.

• Diagnosed and resolved network and system issues (routers, switches, VLANs) while documenting processes to improve support efficiency.

Ralph Lauren, Miami FL, USA

Sales Ambassador, September 2022 – December 2023

• Optimized customer experience by identifying needs and delivering tailored product recommendations in a high-volume retail environment.

• Leveraged CRM systems to maintain client records and follow-up communications, improving repeat customer engagement and sales opportunities.

• Maintained accurate inventory and POS transactions while supporting daily store operations and merchandising standards.

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