Emergency Room Registration & Patient Support Specialist

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

BR BOBBI RANGEL

541-***-**** **************@*****.***

Dynamic professional with extensive experience at Bay Area Hospital as an Emergency Room Registration Clerk. Expert in data entry and complaint resolution, demonstrating a calm demeanor in high-pressure situations. Proven ability to maintain patient confidentiality while enhancing operational efficiency and patient satisfaction. Committed to delivering exceptional service and support in healthcare environments.

• Complaint resolution • Data entry • Time management

• Calm demeanor • Call center operations • Data Entry February 2023 - October 2025

Emergency Room Registration Clerk

Bay Area Hospital Coos Bay, OR

• Collected patient copays and balances.

• Updated patient medical records with direct intake information. Managed registration desk by answering telephones and transferring calls to designated department.

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Maintained privacy and confidentiality of patients in compliance with policies and regulations.

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January 2022 - November 2022

Emergency Medical Dispatcher

Bay Cities Ambulance Coos Bay, OR

Determined necessary response to callers based on situational details, dispatching appropriate services.

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Gained deeper understanding of emergency situations by asking targeted questions.

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Operated radio, telephone, and computer equipment at emergency response centers.

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• Approached and solved problems with initiative and sound judgment. July 2020 - April 2021

Collections Agent

Western Mercantile Coos Bay, OR

Compared, evaluated, and recommended possible finance resolution solutions based on customer needs.

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• Provided accurate responses to customers' servicing questions and concerns.

• Documented each customer interaction in servicing system.

• Input data and verified information to process electronic payments. August 2017 - February 2020

EDUCATION

LANGUAGE

Lead Patient Service Representative

Coast Community Health Center Bandon, OR

• Exercised high level of control over confidential medical information. Registered, scheduled, and checked in patients with accurate use of eCW electronic record system.

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Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.

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• Verified insurance eligibility, referral authorization and financial education. September 2015 - July 2017

CPSGT

Coastal Diagnostic Testing Group North Bend, OR

• Prepared patients for tests by attaching and connecting electrodes. Monitored patients during tests with use of EP instrumentation and video recording equipment.

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Supported physicians' diagnostic efforts by clearly detailing and summarizing technical data.

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05/2024 Certification - Emergency Medical

Technician

Southwestern Oregon Community College, Coos

Bay,OR

Fluent

English

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