Data Entry Specialist with Customer Service Focus

IDOWU PRECIOUS IBRAHIM

Lagos State, Nigeria

+234********** ***************@*****.***

LinkedIn: linkedin.com/in/ibrahim-idowu-23824a243

PROFESSIONAL SUMMARY

Customer-focused graduate with experience in customer service, retail operations, administrative support, and online business management. Skilled in handling customer inquiries, resolving complaints, processing transactions, and maintaining strong client relationships. Proficient in Microsoft Office, Google Workspace, and CRM tools, with strong communication, multitasking, and problem-solving abilities. CORE SKILLS

• Customer Service & Relationship Management

• Complaint Resolution & Communication

• Administrative Support & Documentation

• Microsoft Excel, Word & PowerPoint

• CRM Tools (HubSpot, Freshdesk, Intercom)

• Data Entry & Record Management

• Time Management & Multitasking

• Team Collaboration & Problem-Solving

WORK EXPERIENCE

Administrative Assistant (NYSC)

Ministry of Health Akure, Ondo State

2025 – 2026

• Processed and managed official documents accurately and confidentially

• Assisted staff and visitors with inquiries and administrative support

• Maintained organized filing systems and improved record retrieval

• Supported data tracking and reporting using Microsoft Excel Store Manager – Retail Operations

Rade’s Grocery

2024 – 2025

• Assisted customers with purchases, inquiries, and issue resolution

• Managed daily sales transactions and maintained accurate records

• Improved customer satisfaction through responsive service delivery

• Coordinated inventory management and product availability Operations Manager

Spotlight Clothing Remote

2024 – Present

• Managed customer inquiries, order processing, and delivery coordination

• Maintained customer relationships through responsive communication

• Processed payments and tracked customer orders efficiently

• Supported customer engagement through online platforms IT / Laboratory Support Intern

Teddy Bioscience

2023 – 2024

• Conducted data entry and maintained operational documentation

• Assisted with administrative and laboratory support tasks

• Collaborated with team members to support workflow efficiency EDUCATION

B.Tech. Biology

Federal University of Technology Akure

2018 – 2024

CERTIFICATIONS

• Virtual Assistant Program – Vsavvy Academy (2025)

• Human Resources Management – Institute of Project & Safety Management (2025) TECHNICAL TOOLS

Microsoft Excel Microsoft Word PowerPoint Google Workspace Slack Zoom Microsoft Teams HubSpot Freshdesk Intercom

REFEREES

Available on Request

Contact this candidate