Data Entry Clerk with Administrative and CRM Expertise

Alimosho, Lagos Nigeria +*** * * * * * * * * * *; +234 9 0 5 0 2 9 1 7 7 4 *********@*****.***

www.linkedin.com/in/ruthakeke

Detail-oriented operations and customer relations professional with experience in administrative support and customer service. Skilled in Microsoft Excel, CRM systems, and accurate data entry, with a strong focus on data accuracy, organization, and efficiency. Reliable and analytical, with the ability to manage records, support daily operations, and ensure smooth service delivery

SKILLS/STRENGTHS

Verbal and written communication

Ability to think outside the box

and proffer solutions.

Microsoft Office suite

Issue and conflict resolution

Improving Customer Experience

Close attention to details

Good telephone conversation

Organizational skill

Good knowledge of CRM

Database management

Relationship management

PROFESSIONAL EXPEREINCE

Recovery Associate

Travelstart Limited; Remote, Nigeria.

May 2023- Present

AKEKE RUTH SORBARI

Data Analysis - Bliss Analytics 2026

AI Career Essentials- ALX May 2024

Virtual Assistant; Remanda Academy – March 2024

Microsoft Excel Training Course; Afritech Academy – march 2024 Customer Service Support With Google sheets;

Coursera – May 2023 Introduction to CRM with HobSpot; Coursera – Feb 2023 Administrative Certification

Data Entry Course for Beginners; Udemy – May 2023

Dovi Learn: Customer Service Specialist –Dec 2022

NYSC Certificate – October 2022

Jobberman Soft Skill Training – June 2022

Analyze abandoned booking data to identify patterns and opportunities for revenue recovery Review customer records to determine reasons for incomplete payments and recommend data-driven resolutions

Provide insights on customer preferences and travel trends to support improved routing and repeat engagement

Identify irregular or suspicious booking patterns to help mitigate fraud risks Accurately input and update booking information in databases to ensure data integrity and alignment with customer needs

Monitor payment and transaction records to flag issues early and reduce potential revenue loss Track booking lifecycle data to detect cancellations, inconsistencies, and process gaps Maintain organized datasets and generate reports that support decision-making and enhance customer experience

PROFESSIONAL CERTIFICATIONS

Acurate data entry

LANGUAGES

REFERENCES

PROFESSIONAL EXPERIENCE

Administrative Manager

Fastident Dental Clinic; Hybrid Lagos, Nigeria 2021- 2023 EDUCATIONAL QUALIFICATION

Bachelor of Public Administration (Second Class Upper) University of Benin, Benin City, Edo State.

Millennium Senior Secondary School; Egbeda, Lagos State. Available on request

Proficient in English and Yoruba

May 2011

June 2021

Improved patient experience by efficiently processing requests and ensuring timely data updates, data accuracy and consistency across records

Managed and maintained appointment schedules with accurate data entry, achieving zero scheduling conflicts.

Gained hands-on experience in relationship management skills by managing relationships with internal employees and external stakeholders.

Resolved customer issues by identifying patterns in complaints data and implementing timely, data-backed solutions

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