Technical Support - Customer Operations Specialist

DANISH AYUB

***********@*****.*** • +90-501-******* • Istanbul, Turkey

SUMMARY

Results-driven Technical Support and Customer Operations professional with hands-on experience in CRM systems, backend operations, and real-time issue resolution. Skilled in troubleshooting technical issues, managing customer queries, and maintaining accurate data workflows to support business operations. Experienced in order management, escalation handling, and cross-team coordination to improve efficiency and customer satisfaction. Currently expanding expertise in Artificial Intelligence and automation, with practical experience in building AI Agents using n8n and integrating tools such as Google Sheets and APIs to develop real-world solutions.

EXPERIENCE

Just English Dil Okulları, English Teacher (Part-Time) Jan 2026 - Present

Delivered English training to B1–B2 students focusing on speaking, grammar, and professional communication. Conducted interactive sessions to improve fluency, pronunciation, and confidence, while tracking student performance and providing structured feedback.

Platform 97, Customer Support Operations Associate Nov 2025 - Feb 2026

Provided backend support via Slack and internal tools, handling order processing, CRM updates, and data retrieval. Managed ticket handling, case management, SLA compliance, and escalation handling, while monitoring abandoned/unpaid orders and ensuring smooth coordination between support and operations teams. Sybrid (Lakson Group), Technical Support Engineer

May 2025 - Jul 2025

Resolved internet, fiber, and network issues including RX power and connectivity problems through inbound support. Performed troubleshooting, OTRS ticket logging, CRM updates, and follow-ups, improving issue resolution and customer satisfaction. Private Company, IT Intern

Mar 2025 - Apr 2025

Provided first-level IT support including system installation, hardware/software troubleshooting, and Wi-Fi/network issue resolution. Assisted in Windows setup, email configuration, and system maintenance, while documenting issues for internal knowledge base.

Fiverr, Data Entry Specialist (Freelance)

2022 - 2024

Handled data entry, data cleaning, and data management tasks using Excel and Word, ensuring accuracy, organization, and timely delivery across multiple client projects.

EDUCATION

University of Lahore, Pakistan

Bachelor of Science • Computer Science

Beykoz Üniversity, Istanbul

Masters • Computer Engineering

LICENSES & CERTIFICATIONS

E-Commerce

E-Rogzaar •

Computer Course

Pacesetters Oaks Institute •

SKILLS

Customer Support • Technical Support • Backend Operations • Operations Support • CRM Management (Convosoft CRM) • Ticketing Systems (OTRS) • Order Processing • Order Management • Order Tracking • Payment Verification DANISH AYUB - page 1 of 1

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