Data Entry Clerk Candidate with IT Experience

KOLAWOLE OYEDEJI, PMP

Lagos, Nigeria 080******** ***************@*****.*** https://www.linkedin.com/in/kolawole-oyedeji-pmp-b5919b26/ IT MANAGER IT INFRASTRUCTURE & OPERATIONS ENGINEER Results-driven IT Manager with 18 years of experience leading IT infrastructures, operations, technical support, cybersecurity and enterprise systems management across multi-site environments. Proven expertise in managing IT operations, Microsoft 365 administration, network infrastructure, IT service delivery, vendor management, IT governance and business continuity. Experienced in coordinating facility operations, supervising maintenance, managing resources, incident management, cybersecurity compliance and stakeholder engagement. Adept at leading cross-functional teams, managing IT projects and ensuring high-performance enterprise IT environments.

CORE COMPETENCIES

IT Infrastructure Management, IT Operations & Service Delivery, Network Administration, Technical Support & Helpdesk Operations, Incident & Problem Management, Facilities & Operations Management, System Monitoring & Performance Optimization TECHNICAL SKILLS

Project Coordination and Resource Management, Customer Service, Hardware & Software Installation, Enterprise Applications Support, Microsoft 365 Administration, Change Management, Engineering, Automation, HVAC. PROFESSIONAL EXPERIENCE

Manager, Information Technology • True Metals Nigeria Limited • Lagos, Nigeria Jan 2026 – April 2026 Job Overview: Oversaw IT infrastructure and ensured seamless data availability. Ensured work systems run efficiently and made the organization business to scale without friction .

• Led enterprise IT operations and infrastructure, ensured seamless business continuity and system availability across multiple locations.

• Supported daily operations for computer systems, network, CCTV infrastructure and Enterprise Business applications for 45 active users.

• Managed Microsoft 365 ecosystem including Intune MDM, One Drive, SharePoint and Team administration.

• Administered enterprise network infrastructure including routers, switches, firewalls and connectivity solutions, achieving 100% real time transmission uptime.

• Oversaw IT assets lifecycle management including procurement, licensing, renewals and inventory control.

• Managed IT Vendors and third-party service providers while ensuring SLA compliance.

• Implemented IT operational improvement that enhanced scalability, productivity and system reliability.

• Ensured compliance with IT security policies, operational standards and infrastructure best practices. Site Support Engineer • Webb Fontaine Nigeria Limited • Lagos, Nigeria Sep 2008 – Nov 2025 Job Overview: Oversaw IT operations, infrastructure, and support for multiple sites, ensuring systems reliability, performance, and compliance with organizational and contractual standards. Delivered technical solutions, maintained networks, and collaborated with teams to optimize IT service delivery.

• Administered and supported site computer systems, networks, applications, including installation, upgrades, and troubleshooting across 4 locations, supporting a minimum of 20 real-time active users daily.

• Diagnosed and resolved hardware, software, connectivity issues for end-users with an average incident resolution time of 15 minutes per ticket and resolving at least 2 reported tickets daily.

• Collaborated with internal IT teams, business units and vendors to optimize IT service delivery and infrastructure performance, ensuring 99% uptime for mission critical systems and real-time transmission platforms.

• Delivered first-line and second-line IT support, minimizing operational downtime and improving end-user productivity.

• Maintained accurate documentation for IT assets, configurations, inventory and infrastructure changes with 99% accuracy.

• Utilized ticketing systems and remote support tools to manage incidents, service requests and technical escalations, closing an average of 10 tickets per month.

• Ensured compliance with quality assurance, cybersecurity and operational standards across all supported environments.

• Supported network administration, system monitoring and preventive maintenance activities. EARLIER EXPERIENCE

System Engineer / Project Engineer • Project Exchange Limited • Lagos, Nigeria

• Supported IT systems implementation, infrastructure deployment and technical project execution.

• Assisted with system installations, troubleshooting and engineering support services. May 2007 – Dec 2007

IT Instructor & Support • Management, Education and Training Limited • Ikeja-Lagos State, Nigeria

• Delivered IT training and end-user support services.

• Assisted users with computer operations, software applications and troubleshooting EDUCATION

Feb 2026 – Dec 2006

Bachelor’s Degree • Ladoke Akintola University of Technology • Ogbomoso-Oyo State, Nigeria CERTIFICATIONS & LICENSES

Mar 1998 – Dec 2003

Project Management Professional (PMP) – Project Management Institute • valid till Apr 2028 • License No: 1919437 CompTIA A+ Technician – Computing Technology Industry Association • valid till Jan 2027 • License No: COMP001021790491 Learning and Digital Transformation – Elev8 Education Centre, Lagos Oct 2020 – Dec 2020 Project Professional Course – PMI Registered Education Provider, Piston and Fusion Limited, Lagos 2014 Automation Engineering Certificate – Applied Engineering Technology Institute Limited, Lagos Sept 2009 – Mar 2010 Electronic Data Processing (ASYCUDA++) – Organized by UNCTAD / ASYCUDA Feb 2009

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