Administrative Support & Client Services Specialist
Resume:
Jena Forshee
Chandler, Arizona *****
***********@*****.***
Professional Summary
Dependable and detail-oriented professional with experience in customer service, administrative support, scheduling, record management, and client communication. Strong ability to multitask, stay organized, and provide excellent service in fast-paced environments. Experienced in handling sensitive information, coordinating appointments, managing daily operations, and building positive relationships with clients and team members. Quick learner with a professional attitude and strong communication skills.
Core Skills
● Customer service
● Client communication
● Scheduling & appointment coordination
● Data entry & record management
● Administrative support
● Phone & email communication
● Billing & payment processing
● Organization & multitasking
● Team collaboration
● Problem-solving
● Attention to detail
● Inventory management
● Training & onboarding support
● Time management
Professional Experience
Veterinary Technician
Homeward Bound Spay and Neuter Hospital Chandler, AZ October 2025 – Present
● Communicate with clients regarding appointments, billing, and follow-up instructions
● Maintain accurate records and update client information in internal systems
● Coordinate scheduling and assist with daily workflow management
● Provide clear explanations and support to clients during stressful situations
● Manage inventory and order supplies as needed
● Collaborate closely with team members to ensure efficient operations
● Maintain organized, clean, and compliant workspaces
● Assist with technical procedures while ensuring attention to detail and safety standards
Veterinary Assistant
KC Animal Hospital & Pet Resort Scottsdale, AZ
June 2024 – October 2025
● Supported daily office operations, including appointment scheduling and paperwork
● Entered and maintained client and patient records in database systems
● Assisted reception staff with check-ins, phone calls, and administrative tasks
● Trained new employees on workplace procedures and expectations
● Delivered excellent customer service and addressed client questions professionally
● Maintained cleanliness and organization of treatment and office areas
● Worked efficiently in a fast-paced team environment Backwash Team Member
Cobblestone Auto Spa Gilbert, AZ
August 2023 – May 2024
● Provided exceptional customer service and created positive customer experiences
● Collaborated with team members to maintain efficient workflow
● Assisted with daily operations and additional tasks to meet deadlines
● Maintained clean, organized workspaces and followed company procedures
● Demonstrated reliability, adaptability, and strong work ethic Education
Associate Degree in Veterinary Science
EVIT Mesa, AZ
Completed: May 2024
High School Diploma
Chandler High School Chandler, AZ
Completed: May 2024
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