Dynamic Front Desk and Client Services Professional

Mya Santana

Flushing, NY ************@*****.*** (347) 981 – 5447 linkedin_url.com

EDUCATION

Bmcc Borough of Manhattan Community College Manhattan, NY Business Management

Relevant Coursework: Public Speech

PROFESSIONAL EXPERIENCE

Jetro and Restaurant Depot Farmingdale, NY

Cash Room Manager/ Receptionist September 2023 – December 2024

● Finance Management and Data collection

● Welcoming customer service skills and professional client servicing

● Reliability and flexibility as finance manager and client service representative Jetro and Restaurant Depot Farmingdale, NY

Assistant Manager September 2023 – December 2024

● Overseeing client accounts and servicing clients

● Responsible for training incoming staff

● Responsible for Operations pertaining to cycle counting, orders, shipment management LA TERRAZA Copiague, NY

Hostess/Cashier April 2024 – August 2024

● Welcomed and assisted guests with a friendly, professional demeanor to ensure a positive first impression

● Worked closely with team members to create a smooth, customer-focused service environment

● Time management and multitasking when customer facing CAPITAL ONE LANDING (Flik) QUEENS, NY(LGA)

Receptionist January 2026 - Present

● Welcoming Customers and Members in a professional way. Friendly manner ensuring a positive first impressions of Capital One, Answering calls

● Managed front desk operations, Seating and assisting customers as needed.

● Provided administrative support, Checking Boarding passes, Check-ins, and maintaining a clean and organized area

LEADERSHIP EXPERIENCE

OVM Marketing ( Child Help)Garden City, NY

Sales Representative September 2024 – December2024

● Consistently outperformed set goals presented by the company

● Delivered persuasive product presentations

One Stop Elmont, NY

Real Estate Assistant May 2024 – June 2025

● Coordinated property listing and client showings

● Prepared contracts, leases, and closing documents

● Assisted agents with marketing and social media posts SKILLS

Computer: Google Workspace, Microsoft Office (PowerPoint, Excel, Word), Canva, Zoom Language: Proficient in English, Native Proficiency in Spanish Certifications: Certified Makeup Artist (CMA)

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