Client Communications & Operations Specialist

Kisha Velazquez

North Bergen, NJ Remote *****@**************.*** LinkedIn: /in/kishavelazquez

Professional Summary

Customer-focused communications and operations professional with 8+ years of experience supporting clients, coordinating cross-functional projects, and managing high-volume communications in fast-paced remote environments. Skilled in customer support, stakeholder communication, documentation, scheduling, and problem-solving across digital platforms. Known for staying calm under pressure, maintaining professionalism, and delivering organized, detail-oriented support while managing multiple priorities simultaneously.

Skills

Customer Service • Phone & Email Support • CRM Systems • Data Entry • Scheduling • Documentation • Conflict Resolution

Microsoft Office • Google Workspace • HubSpot • Zoom • Slack • Remote Collaboration • Multitasking • Time Management

Professional Experience

Fordham University School of Law — Website Content Manager

New York, NY Sept 2023 – Mar 2026

Managed communication and coordination across 60+ stakeholders while balancing competing requests in a fast-paced environment.

Coordinated updates and support requests for a 1,600-page website, ensuring accuracy, organization, and timely follow-up.

Trained and supported internal users on publishing workflows, documentation standards, and digital systems.

Maintained detailed records and collaborated with IT and marketing teams to resolve issues and improve workflows.

Supported high-priority campaigns and event initiatives while managing timelines and stakeholder communication.

Content Honey — Lead Content Strategist (Freelance)

Remote Feb 2023 – Present

Managed multiple client relationships simultaneously while providing consistent communication and project updates.

Coordinated remote projects across email, Zoom, and collaboration tools to ensure timely delivery and client satisfaction.

Conducted client interviews, documented information accurately, and translated complex information into organized deliverables.

Built reporting dashboards and maintained organized documentation for multiple accounts.

Compt — Senior Content Marketing Manager

Remote Sept 2022 – Jan 2023

Coordinated customer-facing webinars and communication initiatives in partnership with customer success and external partners.

Managed timelines, scheduling, and cross-functional communication for multiple remote projects simultaneously.

Worked closely with customers, executives, and partners to support positive user experiences and smooth execution.

Maintained detailed campaign documentation and coordinated follow-up communication across distributed teams.

Joonko — Director of Content Marketing

Hybrid, New York City Dec 2021 – June 2022

Led a remote cross-functional team while facilitating weekly meetings, workflow coordination, and status updates.

Managed communication between marketing, product, and design teams to keep projects organized and on schedule.

Supported customer and stakeholder communications through webinars, email campaigns, and onboarding-style content.

Ignite Spot — Content Marketing Manager

Remote Mar 2020 – May 2021

Supported customer engagement initiatives through webinars, email communication, and online educational events.

Collaborated with customer success and sales teams to improve communication workflows and support client needs.

Managed multiple projects remotely while maintaining organized schedules and documentation.

Education

Master of Business Administration (MBA), Entrepreneurship

Kenney College

Bachelor of Fine Art, Theater Design & Technology

University of Central Florida

Additional Information

Experienced working in fully remote and hybrid environments

Strong written and verbal communication skills

Reliable home office setup and internet connection

Available for flexible scheduling and remote support operations

Contact this candidate