Customer-Focused Front Desk & Guest Services Professional
Resume:
************@*****.***
JADA O’CONNOR
SKILLS
Knowledge of MS Word, PowerPoint
Skilled in customer satisfaction, problem-solving, and multitasking Excellent oral and written communication skills
Honest, creative, reliable, patient, natural aider and able to work under pressure
EXPERIENCE
Cactus Club Cafe, 1085 Canada Place — Front Desk Agent/Food Expo April 2025 - PRESENT
● Greet guests warmly and create a strong first impression of the restaurant
● Manage reservations and waitlists using the booking system
● Coordinate seating to balance server sections and optimize flow
● Answer phone calls, handle inquiries, and take reservations
● Handle guest concerns or complaints calmly and escalate when needed
● Ensure cleanliness and organization of the front entrance and host stand
● Monitor guest experience from arrival to seating to ensure satisfaction
● Support team during peak hours to maintain smooth operation Port Moody Liquor Store, 2929 St Johns St — Customer Service February 2024 - August 2024
● Assist customers in selecting products based on preferences, occasions, and budget
● Verify ID and ensure compliance with age and alcohol sales regulations
● Operate POS system to process cash, debit, and credit transactions accurately
● Restock shelves, rotate inventory, and ensure product displays are organized and fully stocked
● Maintain cleanliness and organization of the store, including coolers and storage areas
● Provide knowledgeable recommendations on wines, beers, and spirits
● Handle customer inquiries, concerns, and returns professionally
● Monitor store for theft or suspicious activity and follow loss prevention procedures
WhiteSpot, 4129 Lougheed Hwy — Hostess/Carhop
August 2022 - February 2024
● Greet and welcome guests with a friendly, professional attitude
● Manage reservations and waitlists, providing accurate wait time estimates
● Coordinate seating to balance server sections and maintain smooth service flow
● Escort guests to tables and present menus
● Answer phone calls, take reservations, and handle guest inquiries
● Monitor dining room activity to track table availability and turnover
● Communicate effectively with servers and management regarding seating and guest needs
● Assist with takeout orders and guest requests when needed AWARDS
Serving it right certification
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