IT Support & Systems Technician

Summary

Experienced computer technician with a strong background in troubleshooting, hardware configuration, and software installation. Known for combining excellent technical proficiency with strong interpersonal skills.

Adept at implementing security measures to safeguard company data from potential risks.

Proficient in using Active Directory and Microsoft 365 across various IT environments.

Skilled in clear, concise communication to effectively address technology-related inquiries and support end-users.

Skills

Troubleshooting and Problem Solving

PXE Reimaging

IT Ticketing Systems

Server Management and Upgrades

Network Configuration and Maintenance

User Training and Support

Inventory Management

Technical Documentation

Hardware and Software Installation

Active Directory

Microsoft 365

ConnectWise

Systems Monitoring

End-User Support

IT Security Measures

Jira

PowerShell

SolidWorks

Experience

Sanders Inc.

Computer Technician

El Centro, CA

June 2024 to Present

Oversee day-to-day IT operations, managing all user tickets and inquiries. Implemented a ticketing system using SolidWorks. Currently leading server upgrades and software updates.

Ventra Health

Help Desk / Systems Administrator

San Diego, CA

May 2023 to May 2024

Managed Service Desk tickets for all West Coast users. Created OneNote documents for technical training and handled inventory and hardware repairs. Used Jira for IT management and learned PowerShell. Led projects to upgrade servers and update software applications.

Hutchinson and Bloodgood

IT Helpdesk Technician

El Centro, CA

June 2021 to October 2022

Supported end-users with various IT issues. Utilized ConnectWise for IT management, installed and maintained workstations, laptops, printers, and other equipment. Participated in effective IT Help Desk operations, including asset tracking and systems monitoring.

Expert Networks

Computer Technician

Calexico, CA

August 2019 to March 2020

Managed computer system problems and provided technical assistance. Reimaged computers via PXE and maintained security by ensuring updates and virus protection were in place. Installed and maintained hardware and software packages, and rebuilt computers and networks for Imperial County.

Education

CETYS Universidad

Bachelor of Science: Computer Science Engineering

Mexicali, BC, Mexico

2026

Member of Trascendencias Engineering Club

3.0 GPA

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