Emerging Leader in Client Success and Operations

Collin Grant Reed

Houston, TX ***** c: 815-***-**** email: ************@*****.***

OBJECTIVE

Motivated professional leveraging strong leadership and customer service skills to support organizational excellence and client satisfaction.

EDUCATION

Chicago State University – B.A. Business Management Fullerton College – A.A. Degree

Business Account Associate – Pivot Panacea (08/2025–Present)

• Support business client accounts through communication, coordination, and documentation.

• Assist internal teams to enhance workflow efficiency and client satisfaction. Customer Service Representative – 800-FLOWERS.COM (07/2025–08/2025)

• Handled high-volume calls, resolving inquiries with accuracy and professionalism.

• Consistently exceeded customer satisfaction and service quality standards. Security Detail – The Peninsula Hotel (10/2024–04/2025)

• Ensured guest and property safety within a luxury environment.

• Responded to incidents discreetly while providing high-level customer service. Sports After-School Counselor – Sports Paradise (09/2022–10/2023)

• Coached youth in basketball skills, teamwork, and development.

• Led student orientation and communicated program expectations. Front Desk & Coaching Associate – Pick Up Fitness (03/2021–01/2022)

• Managed check-ins, member support, and customer service operations.

• Coached youth athletes and supported facility activities. Warehouse Associate – Amazon (05/2021–07/2021)

• Completed inventory processing and order fulfillment with speed and accuracy. Team Captain – College Athletics (10/2019–05/2024)

• Led team communication, performance standards, and culture.

• Provided mentorship and conflict resolution support. LEADERSHIP & AWARDS

Bengal Athletic Leadership Council – Mentor: Mentored youth and supported community outreach. Awards: Military Kid Champion Award, BALC Leadership Award, All-Conference Honorable Mention, All-Tournament Award

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