Multifaceted Customer Care and Administration Professional

Sommer Davis

Lufkin, TX ***** +1-936-***-**** **************@*****.***

Professional Summary

Versatile professional with extensive experience in customer service, document processing, and private caregiving. Skilled in managing client communications across phone, email, and chat, as well as administering medication and supporting individuals with disabilities. Demonstrated leadership as Assistant Manager, overseeing 2-4 employees and ensuring operational accuracy in retail environments. Work Experience

Stay at Home Mother

Stay At Home Mom/Wife Lufkin, TX

May 2016

• Managed household operations and daily schedules since 2016, demonstrating strong organizational and multitasking skills

Auto Registration Deputy

Angelina County Tax office Lufkin, TX

January 2026 to April 2026

Customer service, auto registration, title work, disability placards, adding and removing liens. Private Caregiver

Private party/home owner. Lufkin, TX

April 2025 to December 2025

• 1. Basic household cleaning, making sure client took medication, basic care needs and companion ship. Also shopping and errands.

Program Support

Etech Global Services Lufkin, TX

October 2024 to April 2025

• Processed documents and provided applicant assistance for ISTS scholarship and tuition programs, ensuring timely support via chat, email, and phone

• Delivered customer service by resolving inquiries and guiding applicants through application processes, improving applicant satisfaction

Customer Service Representative

Etech Global Services Lufkin, TX

September 2024 to April 2025

I worked on a campaign that managed over 80,000 scholarship programs. I assisted applicants with finishing their applications and updated them on any information about the program they were applying for. Private Caregiver

self-employed Lufkin, TX

June 2014 to August 2016

• Provided comprehensive care for bed-bound clients, including wound care, colostomy and catheter management, and g-tube feeding

• Administered medication and performed physical therapy exercises as instructed by PT, ensuring client comfort and rehabilitation

• Operated patient lifts safely for both clients, adapting to changing mobility needs

• Managed household tasks, prepared meals, and completed grocery shopping and errands to support clients' daily living Sales Associate

Maurices Lufkin, TX

October 2013 to June 2014

• Assisted customers and set up dressing rooms to enhance shopping experience

• Tagged and stocked new merchandise promptly, ensuring timely product availability

• Introduced customers to new merchandise and promotions, increasing sales opportunities

• Maintained store organization and cleanliness for optimal customer satisfaction

• Performed cashier and cleaning duties to support daily store operations Direct Support Staff

ST. GILES LIVING CENTER Lufkin, TX

January 2012 to March 2013

• Supported 5 clients by preparing meals, following treatment plans, and administering medication on schedule

• Coordinated home visits, outings, and shopping trips, enhancing client engagement and independence

• Documented daily behaviors and activities, ensuring accurate records for care teams

• Maintained clean living environments and provided personal care as needed Cashier/Sales Associate

PetSmart Lufkin, TX

November 2011 to December 2012

• Addressed customer needs and questions, delivering high-quality service

• Operated as cashier and pet care associate, handling transactions and animal care

• Stocked shelves and built displays according to corporate guidelines, enhancing store presentation

• Supported store operations by assisting in all areas except pet grooming Direct Support Staff

BURKE CENTER Lufkin, TX

May 2010 to October 2010

• Cared for individuals with mental and physical disabilities, providing daily living support and medication administration

• Prepared meals and managed grocery shopping based on dietary needs and restrictions

• Maintained hygiene and cleanliness for clients, ensuring a safe environment

• Charted client behaviors, incidents, and daily activities to support care planning

• Transported clients to workshops and prepared homemade lunches to meet nutritional needs Assistant Manager

Cato's Department Store Lufkin, TX

May 2008 to June 2010

• Supervised 2-4 employees per shift, ensuring high standards of customer service and team performance

• Processed and secured new inventory, attaching security tags to prevent loss without damaging merchandise

• Managed wall and mannequin displays to enhance visual merchandising

• Counted down registers and ensured deposit accuracy, adhering to company policy for money drops

• Completed opening and closing paperwork, supporting smooth store operations Education

basic (High school diploma)

Lufkin High School Lufkin, TX

January 2003 to May 2005

High school diploma or GED

Skills

Microsoft Excel Assembly Microsoft PowerPoint Bookkeeping Oral hygiene Trauma-informed crisis intervention Experience with individuals with bipolar disorder Crisis intervention risk assessment Residential treatment center experience Private practice experience Climbing Technical Proficiency Medical terminology HIPAA Experience working with students Data analysis skills Working with people with disabilities Active listening Experience with individuals with intellectual disabilities Mobile devices Glucometers Insurance verification Empathy Home health agency experience Microsoft Office Laundry Toileting assistance Mobility assistance Intake Food Preparation Front Desk Nannying Multi-line phone systems Intellectual disabilities support Client interaction via phone calls Data entry Windows Medical office experience Outpatient Animal handling Office experience Errand assistance Childcare Classroom time management Social media management Safety planning Contracts Front desk Mopping Independent living facility experience Typing Google Sheets Babysitting Communication skills Patient emergency assistance Toddler care Safe patient lifting practices Safe environment creation Teaching Report writing Web accessibility Psychotherapy Patient transfer methods Adult care assistance People skills Duty to warn Conflict management Care plan implementation Care plans Presentation skills Experience with individuals with personality disorders Family systems therapy Google Docs Customer relationship building House cleaning assistance Medication management Assistant Manager Experience Heavy lifting G-tube feeding Dementia care Caring for individuals with stroke Caregiving - Caregiving experience (6-10 years) Shaving (patient care) Positive reinforcement (classroom management strategies) In-home healthcare experience Pet Sitting Personal vehicle (delivery method) Budgeting Emotional well-being Proofreading Customer service Computer skills Early childhood education Store management CPR Substance abuse Cleaning Body mechanics Grammar Experience Collaborative intervention Behavioral rating scales Hoyer lift Sales Productivity software Supporting self-monitoring techniques Observational assessments for behavioral monitoring Marketing Telemarketing Homeschool Commercial Cleaning Greeting customers Adolescents Customer support Animal Care Play therapy Informed consent Driving Residential care home experience Blood pressure monitors Home health care assistance Health monitoring assistance Account management Clinical thermometers Personal grooming assistance Oracle Physical restraint techniques Vital signs Manual handling Experience with individuals with depressive disorders Lead generation Behavioral therapy State healthcare regulations CRM software Working with individuals with intellectual disabilities Appointment scheduling English Document processing Catheter care Documentation review Self-harm prevention strategies Child welfare Teamwork Companionship support Blood glucose testing Classroom rules Classroom management Physiology knowledge Working with geriatric patients Geriatrics CRM system proficiency Community health care assistance Phone etiquette Home health Security Cold calling Patients with traumatic brain injuries Home care Preschool experience Store Management Experience Caring for individuals with cerebral palsy Assisted living Animal restraint Patient monitoring Experience with individuals with neurodevelopmental disorders Basic life support Cooking Cash handling Experience with individuals with cognitive disabilities Working with people experiencing homelessness Person- Centered Therapy Hospice care Colostomy care Hospital experience Dishwashing Nail care Working with people with developmental disabilities Home & community care experience Experience with individuals with mental health conditions Hair care assistance On-the-job training (training delivery method) Handling customer inquiries Regulatory compliance Animal welfare Experience with individuals with schizophrenia Experience with individuals with obsessive- compulsive disorders Experience with individuals with anxiety disorders Interpersonal skills Post-crisis support Experience with individuals with co-occurring disorders Student behavioral support Google Workspace Clean workspace maintenance Maintaining an organized workspace Data collection First aid Wound care Record keeping Part-time healthcare role Writing skills Custodial experience Lesson planning Pet Care Culinary experience Organizational skills Working with families with children WCAG Microsoft Outlook Accounting Patients with cognitive disabilities First aid protocols Experience with individuals with eating disorders Patient observation Clerical experience Algebra Nutrition Meal assistance Schematics Microsoft Access Bathing assistance Patient personal care assistance Dressing assistance Patient hygiene assistance Behavioral health PCA Developmental disability care assistance Patient care Microsoft Word Math Community center experience Older adults Meal preparation Behavioral observation Mental health support Public speaking Mental health technician experience - Mental health technician experience (6-10 years) Accounting software Suicide prevention techniques Quality control Cashiering Manufacturing Nursing home experience Group home experience De- escalation techniques Grocery shopping assistance Solution-focused brief therapy (SFBT) School experience Vacuuming 10 key typing Acute care Providing care for clients - Clients cared for monthly

(4-6 people) Research Pulse oximeters Office management Photography gear Mental health counseling Bed linen changing Minitab Patient rights Direct support Medication administration Computer literacy Talent career development Mandated reporting laws Working with people with autism Caring for individuals with multiple sclerosis Computer operation Crisis intervention Experience with children Experience with individuals with dementia Emotional support for ADL Skin care Word processing Dusting Caring for individuals with Parkinson's disease Music therapy Senior care Classroom experience Physical therapy assistance Working with adult populations Experience with individuals with substance use disorders Outside sales Van driver Attention to detail Time management Food service Weight handling in the workplace Languages

English - Expert

Certifications and Licenses

Driver's License

CPR Certification

Non-CDL Class C

Driver's License

February 2019 to January 2025

Caregiver Certification

First Aid Certification

CPI Certification

Additional Information

Authorized to work in the US for any employer

I have been certified in CPR & first-aid 3 separate times. I just have not had the certifications updated since I chose to stay home with my children almost 9 years ago. I homeschooled both of my kids for 2 years. I also did private healthcare.

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