Auto Damage Appraiser and Office Manager
Resume:
Kathleen Desjardin
Marlborough, MA *****
***.*********@*****.***
Professional Summary
Skilled Auto Damage Appraiser with 8 years of experience in office management and customer service within the automotive sector. Proficient in auto damage appraisal, billing, and data entry, with a strong focus on communication and analysis skills. 2 years appraising experience. Currently managing operations and appraisals at The Garage. Fully licensed state of Massachusetts Work Experience
Auto Damage Appraiser
The Garage-Hudson, MA
November 2017 to Present
Head of auto damage appraisal for small family owned business looking to expand. CCC proficient as well as hand written. Fully licensed auto damage appraiser in state of Massachusetts . License number 21639907
Manager on Duty
Friendly's-Framingham, MA
January 2011 to June 2019
made schedule for severs every week, distributed payroll, unloaded truck orders every week, walk around healthy and safety checks, team meetings, serving, grill cook, banking and till cash outs. was part time for most years, working closing shifts Customer Service Representative
United Site Services-Westborough, MA
February 2015 to November 2017
Call center representative for a nation wide portable toilet company. High volume calls with strict time limits for each call. Anything. That was said on the phone was added and noted on the account. I took incoming and made outgoing calls to customers. Also, data entry of new accounts and billing changes.
Education
High school or equivalent in Painting and design
Assabet Valley Regional Technical School-Marlborough, MA September 2004 to June 2009
High school or equivalent
Skills
• Office Management
• Accounts Payable
• Auto estimating
• Management
• Communication skills
• Billing
• Data Entry
• Phones
• Analysis skills
• appraisal writing -- computer programs (2 years)
• Receptionist
• Scheduling
• Outlook
• Report writing
• Microsoft Office
• Writing skills
• Negotiation
• Customer service
• Typing
• Microsoft Excel
• auto damage (3 years)
Certifications and Licenses
Licensed auto appraiser
July 2025 to June 2026
Mass state license number 21639907
Driver's License
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