Operations Support & Client Services Specialist

Sara Garcia

Tampa, FL

817-***-**** ****************@*****.*** linkedin.com/in/sara-garcia-7138b443 OPERATIONS SUPPORT CUSTOMER SUPPORT SPECIALIST CLIENT SUPPORT Detail-oriented operations support professional with 10+ years of experience in transaction processing, records management, administrative support, logistics coordination, compliance, and cross-functional operations. Background includes financial services, education, logistics, and small business operations. Experienced in maintaining account accuracy, supporting internal teams, documenting activity in systems of record, coordinating departments, and completing high-volume work within deadlines and quality standards. Bilingual in English and Spanish.

CORE SKILLS

Customer Support • Client Support • Operations Support • Escalation Handling • Issue Resolution • Account Research • Case Documentation • Customer Communication • Phone Support • Email Support • Cross-Functional Coordination • Records Management • Data Entry • Process Compliance • Administrative Support • Scheduling • Inventory Coordination • Accounts Payable/Receivable • Confidential Information Handling • Customer Satisfaction • Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

Santander Consumer, North Richland Hills, TX

Sr. Specialty Representative Sep 2019 – Mar 2025

● Reviewed incoming work and processed account transactions while verifying accuracy and completeness.

● Followed established procedures, standards, and guidelines to protect customer accounts and maintain compliance.

● Organized and completed work accurately within assigned deadlines, performance measures, and service expectations.

● Documented and tracked account activity in system of record to maintain accurate account history and support case follow-up.

● Researched and resolved account issues within assigned scope, escalating when appropriate.

● Communicated effectively with colleagues, customers, and third parties to support account resolution.

● Provided daily support for internal customers regarding escalated issues and account-related inquiries.

● Maintained strong attention to detail while working in a high-volume, process-driven environment. Keiser University, Lakeland, FL

Director of First Impressions Dec 2013 – Jul 2018

● Handled incoming inquiries by phone, email, and fax regarding student registration, scheduling, courses, and student aid requests.

● Provided administrative support to the Corporate Division in a fast-paced academic environment.

● Performed high-level clerical and administrative duties related to student admissions and records.

● Coordinated with Registrar, Admissions, and Financial Aid teams to support student services and internal operations.

● Maintained strict confidentiality while handling sensitive, confidential, and proprietary information.

● Supported bookstore sales and inventory-related tasks.

● Coordinated nursing information sessions, open houses, fairs, and other events.

● Translated transcripts, conversations, and documents in both English and Spanish.

● Delivered professional front-line support and ensured a positive experience for students, staff, and visitors. Santander Consumer, North Richland Hills, TX

Front End Account Manager Mar 2012 – Oct 2013

● Contacted customers regarding past-due accounts to resolve delinquency and secure payment arrangements.

● Communicated financial information clearly, including interest rates and account status details.

● Sent customer correspondence in accordance with company policies and procedures.

● Resolved account concerns while balancing customer service, compliance, and collection goals.

● Supported team performance and contributed to achievement of departmental goals.

● Recognized as a Top Quality Assurance Agent three times for accuracy and service quality. Misael Auto Sales, LLC, Tampa, FL

Manager Apr 2010 – Jan 2012

● Provided professional customer service and support in a retail automotive environment.

● Managed accounts payable and accounts receivable processes.

● Maintained records, files, inventory, and customer-related documentation.

● Processed and managed DMV paperwork with accuracy and timeliness.

● Coordinated vehicle purchases at auction based on customer requests.

● Managed materials and supply inventory to support daily operations.

● Supported sales and operational needs across multiple business functions. Saddle Creek Corporation, Lakeland, FL

Customer Service Coordinator Mar 2008 – Apr 2010

● Coordinated between customer operations and transportation logistics to support service execution.

● Performed customer service functions with emphasis on communication, problem solving, shipping, and receiving.

● Maintained inventory control and supported operational accuracy.

● Built and maintained effective working relationships with customers, associates, and partner agencies.

● Maintained complex records and reports to support logistics and operational needs.

● Inspected trucks and equipment and monitored weight compliance with regulatory requirements. Crothall Laundry Service, Lakeland, FL

Production Manager Mar 2007 – Dec 2007

● Managed a team of 20+ employees in a production environment.

● Coordinated operations and activities across departments to support workflow and output goals.

● Planned schedules, assignments, and production sequences to meet deadlines and quality standards.

● Enforced safety and sanitation regulations.

● Inspected materials, equipment, and finished work to identify defects or malfunctions.

● Monitored production processes to ensure compliance with processing standards and quality requirements. TOOLS

Microsoft Office • Outlook • Excel • Word • Data Entry Systems • Recordkeeping Systems • Email Communication Platforms

EDUCATION

PC Support and Network Administration Diploma

Dover Business College, Paramus, NJ 2000

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