Office Administration & Customer Service Professional

Christopher D. Peels

Home: 410-***-**** Cell: 443-***-****

*******@*****.***

EDUCATION:

High School Diploma –June 2011

Howard Community College (Criminal Justice / Music – 2011)

CERTIFICATES:

Outstanding Percussion Player – Baltimore County Public School System (BCPS)

Most outstanding Tenor Player – (NSU)

Norfolk State University Band Camp

Outstanding Band Camp Leader

SKILL HIGHLIGHTS:

Office Management & Administrative Support

Demonstrates proficiency in managing office operations, including handling phone communications, certifying time cards, maintaining personnel files, coordinating staff coverage, and organizing documentation. Successfully managed administrative duties at Higher Elevation Christian Learning Center, ensuring smooth and efficient operations in a busy educational environment.

Office Manager at Higher Elevation Christian Learning Center: Answered phones, certified time cards, maintained personal files on staff, filing, and coordinated coverage.

Client & Customer Service

Expert in providing exceptional customer service and assistance, ensuring positive client interactions and satisfaction. Proven ability to greet and assist customers, handle inquiries, and streamline service processes, significantly improving the customer experience.

Met customers at Len-Stoler Lexus Dealership, inspecting vehicles for damage, recording mileage, and assisting with paperwork to ensure a smooth service drop-off process.

Instruction & Mentorship

Skilled in teaching, guiding, and mentoring individuals, particularly in educational and extracurricular settings. Adept at delivering personalized instruction, developing students' skills, and providing one-on-one support based on individual education plans (IEPs).

One-on-one teacher assistant at Randallstown High School: Provided lesson assistance, accommodated students on work assignments, and offered mentorship tailored to students’ IEPs.

Technical Proficiency in IT & Computer Setup

Demonstrated technical expertise in setting up and maintaining computer systems, installing software, conducting virus tests, and ensuring proper functionality of computers in educational settings. Experienced in imaging and configuring computers for student use in various public schools.

Computer Tech at Data Networks: Installed software, conducted virus tests, and ensured the proper functioning of computers in school computer labs.

Leadership in Educational & Recreational Activities

Proven leadership in organizing and directing educational and recreational activities, such as leading camp counseling and instructing a school marching band. Experienced in teaching music, coordinating activities, and fostering team collaboration and discipline.

Drum Instructor at Old Court Middle School Marching Band: Taught students to read music sheets, memorize songs, and maintain formation during performances.

Professional Experience

Randallstown High School, Randallstown, MD

One on One/Teacher Assistant, September 2018 – 2026

Assist teachers in delivering tailored lesson plans by adapting instructional materials to meet the diverse learning needs of assigned students.

Provide individualized academic support during lessons, clarifying concepts and offering additional practice to reinforce understanding.

Utilize a variety of teaching methods and educational tools to engage students and accommodate different learning styles, ensuring they grasped key concepts.

Guide students through work assignments in community settings, helping them apply classroom knowledge in practical, real-world scenarios.

Coordinate with community partners to arrange suitable work assignments that align with students’ abilities and interests, enhancing their vocational skills and social development.

Provide on-site supervision and support, ensuring students completed tasks effectively and safely while promoting their independence and confidence.

Act as a mentor to students, offering guidance, encouragement, and emotional support to foster their personal growth and resilience.

Develop trusting relationships with students, enabling open communication about their challenges and achievements.

Implement strategies to improve students' self-esteem and motivation, encouraging positive behaviors and attitudes toward learning.

Interpret and implemented Individualized Education Programs (IEPs) for each assigned student, tailoring instructional approaches to their specific educational goals and needs.

Conduct regular assessments to monitor students' progress, adjusting support strategies as necessary to address their evolving learning requirements.

Collaborate with teachers, special educators, and parents to review IEP goals, discuss students’ progress, and develop effective interventions to enhance their academic and social outcomes.

Progress Unlimited, Inc., Owings Mills, Maryland

Residential Associate, December 2017 -December 2018

Developed and implemented individualized hygiene plans, tailored to each resident’s needs and abilities.

Conducted daily one-on-one sessions to teach and reinforce proper grooming techniques, including handwashing, dental care, and bathing.

Utilized visual aids and step-by-step demonstrations to ensure understanding and promote self-sufficiency in personal care routines.

Regularly assessed and monitored residents' progress, providing encouragement and positive reinforcement to boost their confidence and independence.

Collaborated with residents to plan nutritious and balanced weekly menus, taking into account dietary restrictions and preferences.

Guided residents in preparing meals, from grocery shopping and ingredient selection to cooking and serving, fostering practical kitchen skills and healthy eating habits.

Organized interactive cooking workshops, teaching basic cooking techniques and safety procedures, and involving residents in hands-on food preparation activities.

Ensured compliance with health and safety regulations, maintaining a clean and organized kitchen environment.

Precisely administered prescribed medications to residents, adhering to strict schedules and dosage requirements.

Trained in medication administration procedures, including verification of medication orders, accurate dispensing, and safe storage practices.

Documented all medication administrations in detailed logs, including time, dosage, and any observed effects, ensuring accurate and up-to-date records.

Communicated with healthcare providers to report any adverse reactions or changes in residents’ conditions, facilitating timely medical interventions when necessary.

Old Court Middle School - Marching Band, Baltimore, MD

Marching Band Leader, August 2011 – August 2015

Taught middle school drum-line students to read and interpret musical notation, including rhythms, time signatures, and dynamics, to enhance their performance skills.

Developed lesson plans that introduced various drumming techniques and exercises, ensuring students mastered fundamental concepts before advancing to more complex patterns.

Assisted students with understanding and following the play sheets, ensuring each player could accurately read and execute the assigned parts.

Provided individualized coaching to address specific challenges, using repetition, visual aids, and hands-on demonstrations to solidify their grasp of the music.

Led practice sessions focused on memorizing musical pieces, employing strategies such as breaking down songs into manageable sections and using repetition drills.

Organized group rehearsals to reinforce memorization and foster teamwork, allowing students to learn how their parts fit within the ensemble.

Instructed students on maintaining precise marching formations during performances, emphasizing coordination, timing, and spatial awareness.

Conducted field drills and mock performances to practice staying in formation, teaching students to adapt to different performance environments and conditions.

Prepared and coached the drum-line for competitive performances against other schools, developing strategies and routines that showcased the students' skills and creativity.

Coordinated with band directors to integrate drum-line routines with the overall band performance, ensuring a cohesive and dynamic presentation during competitions and events.

Len-Stoler Lexus, Owings Mills, MD

Porter, March 2014 – August 2014

Safely drove vehicles to designated service areas, ensuring efficient and organized flow within the dealership lot.

Utilized knowledge of vehicle handling and dealership layout to optimize parking and staging, reducing wait times for customers and service technicians.

Greeted customers upon arrival, offering courteous and knowledgeable assistance as they dropped off their vehicles for service.

Assisted customers with their initial questions and paperwork, facilitating a smooth and positive drop-off experience.

Thoroughly inspected each vehicle for existing damage prior to moving it, documenting any findings to maintain accurate records and prevent discrepancies.

Recorded vehicle mileage and condition at drop-off, ensuring all relevant information was logged for service tracking and customer reference.

Monitored and tracked drop-off times, coordinating with service advisors to ensure prompt handling of each vehicle.

Assisted customers with completing necessary paperwork, answering any questions, and providing updates on the estimated service timeline, minimizing wait times and enhancing overall customer satisfaction.

Provided safe and efficient transportation services to customers while maintaining a high level of professionalism and customer service.

Data Networks, Montgomery County, MD

Computer Technician, June 2012 – August 2012

Imaged and set up computers in various public school computer labs, ensuring all systems were ready for student use and met the schools’ operational standards.

Customized computer configurations to align with specific educational software and network requirements, optimizing performance for classroom activities.

Installed and configured a range of educational and administrative software, adhering to licensing agreements and user requirements.

Tested software installations to ensure compatibility and functionality, addressing any issues promptly to minimize disruptions in the lab environment.

Performed thorough virus scans on each system using updated antivirus software, identifying and removing any detected threats.

Implemented security protocols to prevent future infections, including configuring firewall settings and installing regular software updates.

Verified the proper functioning of all computer systems, troubleshooting hardware and software issues to guarantee reliable and efficient operation.

Coordinated with school IT staff to integrate new systems into existing networks, ensuring seamless connectivity and accessibility for students and staff.

Higher Elevation Christian Learning Center, Baltimore, MD

Office Manager and Camp Counselor, January 2010 – August 2011

Maintained accurate and confidential personnel files on staff, ensuring compliance with organizational policies and regulatory requirements.

Certified time cards, verifying hours worked, and processing payroll information in a timely and accurate manner.

Organized and coordinated staff coverage, managing schedules to ensure adequate staffing levels during all operational hours.

Answered phone calls from parents, addressing inquiries and concerns professionally, and providing information about camp activities and policies.

Recorded and filed incoming mail, distributing correspondence and documents to appropriate staff members.

Arranged delivery orders for food and supplies, managing inventory to support daily camp activities and ensuring timely replenishment of essential items.

Handled incoming phone calls before the director's arrival, managing initial queries and directing calls to appropriate personnel.

Created engaging lesson plans for campers aged 8 and 9, focusing on educational and recreational activities that promoted learning and social development.

Adapted activities to meet the interests and needs of campers, ensuring a balance of educational content and fun.

Greeted parents and students each morning, fostering a welcoming and positive environment for campers and their families.

Assisted in serving breakfast and snacks to campers, ensuring adherence to dietary guidelines and maintaining a clean and organized dining area.

Supported game-playing time by organizing activities, supervising participants, and encouraging inclusive and cooperative play among campers.

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