Emerging IT Support Analyst with Problem-Solving Focus

Wini Pruitt

973-***-**** ****.***************@*****.*** linkedin.com/in/wini-pruitt/ Richmond, VA Professional Summary

Motivated and curious IT Support Professional with a strong foundation in technical support, troubleshooting, data entry, and customer service. Known for a natural problem-solving ability and a passion for learning, currently pursuing CompTIA certification to further develop technical expertise. Actively expanding skills in coding and cybersecurity, with a keen interest in leveraging technology to help others and solve complex challenges. Eager to contribute to dynamic teams where adaptability, critical thinking, and continuous improvement are valued.

Technical Skills

IT Support & Administration: Software installation, software service desk, Problem resolution Networking & Security: LAN/WAN, Firewall Configuration, Cloud & Development: HTML, JavaScript, GitHub

Systems & Productivity: Windows 11, Windows 10, macOS, Linux, Microsoft 365, Google Workspace, Teams, Slack, Chrome, Edge, Safari, Firefox

Education

Per Scholas IT Support & CompTIA A+ Certification 2025 East Stroudsburg High School High School Diploma 2005 Professional Experience

Data Entry Specialist Home Paramount Pest Control Richmond, VA 08/2020 - Present

● Conducted on-site consultations and diagnostics, delivering timely and professional service, demonstrating strong customer-facing and problem-solving skills relevant to IT support environments.

● Responded promptly to customer tickets via work order systems, showcasing familiarity with ticket-based workflows and the ability to prioritize and resolve service requests efficiently.

● Utilized handheld devices to document service details, complete digital reports, and maintain accurate records—experience directly applicable to IT documentation and mobile device usage.

● Ensured compliance with OSHA mandates and safety protocols, highlighting attention to policy adherence, a key competency in IT security and compliance.

● Performed administrative tasks such as scheduling, reporting, and internal communications, contributing to smooth day-to-day operations and cross-functional coordination. Rural Mail Carrier USPS West Hampton,VA 03/ 2020 - 07/2020

● Delivered high volumes of mail efficiently across multiple routes, demonstrating time management, task prioritization, and route optimization—transferable to managing support queues and service requests.

● Maintained accurate delivery logs using handheld devices, showcasing data entry accuracy, record-keeping, and experience with mobile systems.

● Followed federal safety regulations and USPS protocols, highlighting a strong understanding of compliance and standard operating procedures.

● Provided in-person customer support, resolving delivery issues and addressing inquiries—demonstrating technical support, problem-solving, and communication skills. Correction Officer Buckingham Correctional Center Buckingham, VA 05/ 2019 - 03/ 2020

● Enforced security protocols and compliance procedures, aligning with IT support responsibilities involving access control and policy adherence.

● Performed detailed facility and equipment inspections, applying diagnostic thinking and attention to detail similar to hardware/system checks.

● Worked cross-functionally with staff to maintain secure operations, highlighting collaboration and clear communication under pressure.

● Maintained detailed incident reports and documentation, ensuring accuracy, confidentiality, and adherence to reporting protocols.

Data Entry Specialist NYC Ferry New York,NY 09/2018- 05/ 2019

● Entered and maintained large volumes of data with high accuracy, relevant to IT ticketing systems, user account management, and system logs.

● Processed customer orders and transactions using digital systems, highlighting technical proficiency and experience with software platforms.

● Identified inefficiencies in workflows and contributed to process improvements—demonstrating analytical thinking and continuous improvement mindset.

● Maintained data compliance and confidentiality, aligning with IT data handling policies and best practices.

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