Operations Leader & Spanish Interpreter / Translator

Rosibel Fuentes

Operations Manager and Spanish Interpreter/Translator Redlands, CA 92374 ************@*******.*** +1-818-***-****

Experienced Manager/Shipping Director/Warehouse Supervisor and Spanish Interpreter dedicated to excellence and efficiency with comprehensive skills that encompass the will to increase productivity and performance levels and most importantly Customer relations and retention.

Maximizing labor standards, proficiency and minimizing costs. Enhancing Customer experiences.

Strong communication skills and work ethics. Committed to problem solving and providing exceptional customer service. Core focus on guidance, leadership and embracing company goals and visions.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Interpreter/Translator

Hanna Interpreting Services - Los Angeles, CA

January 2017 to Present

Spanish oral interpretation for Legal administrative hearings, medical evaluations, medical appointments and social services evaluations and hearings. Interpretations services offered are simultaneous and consecutive interpretation. Translation service also offered for written communications, documents, books, reports and letters. Also telephone interpretation services offered with Zoom and video remote services.

Client Service Leader/Office Manager 3

HR Block Tax Group - Visalia, CA October 2014 to May 2018

Lead a team of 65 tax professionals and 25 supportive staff members. Managed 6 locations in the district. Generated over 1.2M in sales revenue. Streamlined office services by organizing office operations and procedures. Ensured customer retention and implemented weekly marketing plans to reach new client growth rates. Collaborated with other departments and offices to ensure achievement of all organizational targets and revenue goals. Negotiated offers and compromise offers. Assisted clients with bank levies, liens, and audits with IRS and FTB. Coached and mentored new and returning tax professionals to increase their education, sales and product attachment rates and services.

Distribution Supervisor

Ventura Foods LLC/Caliber Group Inc - Ontario, CA

April 2010 to December 2012

Directed and supervised the daily work, hours, training and evaluation of 15 union associates and 5 temporary workers in picking/packing and shipping of manufactured goods. Conducted audits on pallets and trailers to ensure accuracy and make certain that products met temperature requirements prior to loading. Checked that trailers were clean and that their refrigeration systems were working properly and set to the appropriate temperature for shipping. Adjusted trailer loads to stay within the weight measurements to avoid overweight trailer returns. Cycle counted inventory daily. Inspected and conducted daily safety checks on all equipment. Held daily start up meetings. Conducted performance reviews and coached associates to strive for accuracy and excel in productivity measures.

Warehouse Supervisor/ Distribution Center

Smart and Final Stores, Co - Commerce, CA

June 2005 to December 2009

Developed strong labor management relations. Significantly increased efficiency, productivity and accuracy. Concentrating on production standards and performance goals. Encouraged, motivated, and developed associates to exceed the engineered labor standards. Provided leadership and direction to over 70 direct reports and 50 P/T associates. Utilized strategic operational plans and tools to forecast labor hours, budgets and productivity.

Office Manager/Warehouse & Shipping Director

Grosh Scenic Rentals, Inc - Hollywood, CA December 1996 to September 2004

Managed all the logistic needs for the company and our clients. Implemented procedures and audit check points for sales, warehouse, administrative procedures and functions. Oversaw the administration department: hours, vacations, goals, incentives, reviews, policies, interviews, and cross-training. Processed/balanced payments, deposits, end of day sales and batching. Responsible for all customer complaints, refunds, and charge backs. Ensured customer retention and profit margin goals. Managed warehouse functions, policies and procedures. 8-13 employees, depending on the season. Set up routes, safety training, pick-up and deliveries of the backdrops for vendors, conventions, and venues. Negotiated all shipping costs and freight shipments. Handled all paperwork for customs requirements and duty taxes. Tracked shipments, filed claims for damaged or lost freight. Created a pick pattern for more efficiency and accuracy to reduce costs and labor hours. Trained warehouse employees on RF guns. Barcoded inventory for inventory and sorting, to have updated inventory counts and putaway placements.

Education

BS in Business Administration

California State University of Northridge - Northridge, CA

September 2017 to Present

Skills

•Quickbooks

•Bookkeeping

•Bilingual

•Interpretation

•Tax Experience

•Proofreading

•Translation

•Warehouse Supervisor Experience

•Warehouse Management

•Administrative Experience

•Shipping & Receiving

•Spanish

•Warehouse Distribution Experience

•Multilingual

•Logistics

•English

•Inventory Control

•Accounts Payable

•Human Resources

•Customer service

•Interviewing

•Management

•Payroll

Languages

• English and Spanish - Expert

Certifications and Licenses

Driver's License

CTEC Licensed-California January 2022 to December 2022

Insured and Bonded

PTIN Registered

January 2022 to December 2022

IRS Registered and CTEC Certified

Assessments

Written Spanish for English Speakers — Expert

July 2019

Measures a candidate's ability to respond to basic requests written in Spanish. Full results: Expert

Data Entry — Highly Proficient February 2020

Entering data quickly and accurately Full results: Highly Proficient

Memorization & Recall — Expert

February 2020

Committing product or merchandise information to memory and recalling it at a later time.

Full results: Expert

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity Full results: Proficient

Proofreading — Completed

February 2020

Proofreading written texts.

Full results: Completed

Verbal Communication — Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

CTEC Certified, PTIN registered, Licenced and Bonded.

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