Customer Service & Operations Coordinator Professional

PAULO R. SALAZAR III

**********@*****.*** Dallas, TX 682-***-**** https://linkedin.com/in/paulosalazar3 Summary

Results-driven Inventory Control and Logistics Supervisor with 8+ years of experience leading warehouse, shipping, fulfillment, and inventory operations in fast-paced manufacturing and distribution environments. Proven track record of maintaining over 99% inventory accuracy and 99.5% on-time shipment performance while supervising teams of 10+ employees and driving Lean/Six Sigma process improvements. Skilled in inventory control, cycle counts, stockroom operations, freight coordination, KPI tracking, vendor management, and workflow optimization. Strong leadership background with experience coaching teams, enforcing safety compliance, improving operational efficiency, and collaborating across departments to meet production and customer service goals. Proficient in Microsoft Office, WMS systems, and high-volume logistics operations with a strong focus on accuracy, accountability, and continuous improvement. Work Experience

Shipping Leader, Petoskey Plastics, McKinney

01/2021 – 01/2026

Directed logistics operations for high-volume manufacturing distribution; managed domestic and international freight logistics, encompassing LTL, FTL, ocean, and expedited shipments. Achieved over 99% inventory accuracy while maintaining 99.5% on-time shipment performance.

Oversaw a team of 10+ shipping and warehouse personnel, boosting productivity and ensuring compliance with safety regulations.

Executed Six Sigma and Lean process enhancements that optimized shipping efficiency and minimized delays.

Inventory Control & Fulfillment Manager, RPM Expedite USA, Fort Worth 10/2020 – 04/2021

Supervised receiving, storage, fulfillment, and outbound logistics operations. Drove process optimizations that increased order accuracy and warehouse efficiency. Formulated standardized operating procedures for inventory, enhancing distribution management.

Assistant Project Manager / Operations Coordinator, The Expo Group, Irving 06/2018 – 09/2020

Orchestrated logistics and execution of large-scale trade shows and corporate events. Coordinated vendor teams, managed transportation logistics, and structured operational schedules effectively.

Delivered successful events for major conferences, including InsureTech Connect and HR Transform.

Customer Account Manager, The Expo Group, Irving, TX 05/2017 – 06/2018

High accuracy with exhibitor communications and financial information; receive and process exhibitor financial payments and account information Order entry and documentation of exhibitor transactions. Market services with a special focus on Exhibit Solutions, Transportation and Labor. Education

Continuing, Biomedical Engineering, DeVry University, Irving, TX 10/2009 – 06/2012

Technical Diploma, Aircraft & Power Plant Technical Engineering, Aviation Institute of Maintenance, Dallas, TX

05/2007 – 04/2009

Diploma, General Studies, Keller High School, Keller, TX 09/1988 – 05/1992

Military Experience

US Army Infantryman and Paralegal

Disciplined and detail-oriented professional with military experience as an Infantryman and Paralegal, bringing strong leadership, operational coordination, and administrative support skills developed in high-pressure environments. Experienced in maintaining accountability of sensitive materials, following strict procedures, managing documentation, and supporting mission-critical operations with accuracy and professionalism. Proven ability to work independently and within team environments while demonstrating adaptability, communication, and problem-solving skills.

Skills

Inventory Control & Cycle Counting Warehouse & Stockroom Operations Shipping, Receiving & Fulfillment Lean Manufacturing & Six Sigma Practices Team Leadership & Staff Supervision Logistics & Supply Chain Coordination KPI Tracking & Performance Reporting

Freight Management (LTL, FTL, Ocean, Expedited)

Warehouse Management Systems (WMS)

Process Improvement & Workflow Optimization OSHA & Workplace Safety Compliance Microsoft Office Suite (Excel, Word, PowerPoint) Quality Control & Inventory Accuracy endor & Carrier Relationship Management Cross-Functional Team Collaboration Languages

English Native Spanish Intermediate

Contact this candidate