Customer Service & Training Professional Resume Summary

Laurean Robinson

North Miami, FL +1-786-***-**** ***************@*****.***

Willing to relocate to: Miami, FL - Homestead, FL

Work Experience

Customer Service Representative

Alorica Cutler Bay, FL

December 2024 to January 2025

• Sold DirecTV via Internet and Satellite TV packages over the phone using Salesforce and Gensys phone system Election Support Specialist

Miami Dade County Election Department Doral, FL

June 2024 to November 2024

• Scheduling Poll Workers for Training for Primary and General Elections

• Staffing Poll Precincts for Primary and General Elections

• Processing Paychecks for Poll Workers

Adjunct Instructor

Miami Dade College Homestead, FL

May 2024 to June 2024

Customer Care Specialist

Assurant Miami, FL

April 2023 to February 2024

Trainer

Miami Dade County Elections Dept Miami, FL

May 2022 to November 2022

Training Poll Workers for Primary and General Elections Customer Service Representative

Alorica/ Id.me Cutler Bay, FL

June 2021 to April 2022

Verifying Customer Identities for IRS and State Unemployment agencies Housing Specialist

Nan McKay and Associates Doral, FL

November 2020 to January 2021

New Jersey Emergency Rental Assistance Program

Canvasser and Office Assistant

Miami Dade County Democrats Homestead, FL

October 2020 to November 2020

Distributing Literature about political candidates and tabulating fellow canvassers' work hours Child Care Worker

Comprehensive Health Services, Inc Homestead, FL April 2019 to December 2019

Monitoring children ages 10-17 and escorting them to the restroom or cafeteria Education

English Education (Masters of Arts)

Columbia University New York, NY

May 2005

English (Bachelors of Arts)

University of Florida Gainesville, FL

May 2003

Skills

Copywriting Google Docs English Spanish Proofreading Customer relationship management Microsoft Office Microsoft Outlook Training & development Citrix Typing Ability to prioritize and remain focused on the essence of an issue Writing Skills Computer skills Negotiation Marketing Office experience Data entry Works well without supervision Ability to utilize computer technology, maneuvering between Windows 10 Microsoft Office, Blackboard, email, social networking sites and website blogs Mentoring Customer service Data collection JavaScript Interviewing Higher education teaching Bilingual Social media management Windows Growing experience Phone etiquette Communication skills Sales Microsoft Excel WordPress iOS Organizational skills Microsoft Word CRM software Software troubleshooting Teaching Salesforce Time management Bilingual in English/Spanish with the ability to translate Telemarketing Skilled at learning new concepts quickly Higher Education Teaching Languages

Spanish - Intermediate

Certifications and Licenses

Driver's License

February 2019 to May 2027

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